Warranty Data Engineer (EVP-6)

Nissan Motors; Sunderland; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Warranty Data Engineer to join their dynamic team at the Nissan Technical Centre. This role involves enhancing warranty data flows, developing standardized reporting, and collaborating with cross-functional teams to improve customer experience quality. The ideal candidate will possess strong problem-solving skills, proficiency in SQL and data analytics, and a passion for technology. With a commitment to employee growth, this innovative firm offers competitive salaries, flexible working hours, and a supportive work environment. Join a vibrant team dedicated to excellence and innovation in the automotive industry.

Benefits

Competitive salary

Remote working policy

Flexible working hours

Enhanced maternity leave

26 days holiday plus bank holidays

Free private medical coverage

Nissan car ownership schemes

Free onsite parking

Onsite gym facilities

Qualifications

• Process-driven mindset with strong problem-solving skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Enhance warranty data flows and develop standardized reporting.
• Collaborate with teams to assess dealer warranty claims.

Skills

SQL

Tableau

Microsoft Access

VBA

Excel

Data Analytics

Data Visualization

Problem Solving

Interpersonal Skills

Organizational Skills

Tools

Power Apps

SharePoint

AWS

Snowflake

Job description

Who are we?

Based in Cranfield, Bedfordshire, NTCE (Nissan Technical Centre, Europe) is our UK Research and Development hub. We are home to functions that lead vehicle design and development for vehicles manufactured in our European plants. With over 900 employees from more than 25 countries, it is a vibrant hub of ideas, imagination, and collaboration, featuring modern open-plan offices designed to foster cross-functional teamwork. The teams at Cranfield Nissan Technical Centre develop engineering and design requirements for new car models worldwide, including departments such as Research & Development, Product Economic Control, Purchasing, Legal, HR, Finance, and Total Customer Satisfaction. Our facilities include a gym, sports, and social clubs.

Purpose

We are seeking a Warranty Data Engineer based at Nissan Technical Centre Europe Cranfield or NMUK Sunderland. You will join a dynamic team working to develop and standardize warranty data flows and reporting to improve efficiency across warranty and goodwill processes.

Main Tasks & Responsibilities

1. Establish and review current warranty data flows, enhancing them with additional sources such as dealer tools, manufacturing quality data, and connected vehicle data.
2. Develop standardized reporting within the recall & warranty business intelligence tools.
3. Lead initiatives to develop warranty & goodwill reporting, deploying to relevant teams across the AMIEO region, and manage requested enhancements.
4. Benchmark internal and external warranty reporting practices to establish best practices.
5. Coordinate with TCS, RBUs, NSCs, and iNSC across AMIEO to ensure consistent use of warranty reporting and standardization.
6. Collaborate with teams like CQ/DND and TCS Dealer Audit to establish processes for assessing dealer warranty and goodwill claims, warranty conditions, and policy application.
7. Prepare management reports and presentations as required.
8. Support cross-functional activities aimed at improving the overall Customer Experience Quality.

Skills & Experience

The ideal Warranty Data Engineer will have:

• A process-driven mindset with problem-solving skills.
• The ability to work cross-functionally and adapt to changing demands.
• Excellent written and verbal communication skills and interpersonal skills.
• Strong organizational and prioritization skills to meet deadlines.

You should be customer-focused, capable of understanding business opportunities from data, and translating these into effective analytical methods and architectures.

• Passion for data and technology.
• Proficiency with SQL, Tableau, and strong knowledge of Microsoft tools (MS Access, VBA, Excel).
• Practical experience in database creation, data analytics, and data visualization.
• Nice to have: experience creating front-end input tools with Power Apps, SharePoint, or websites; familiarity with machine learning principles; AWS cloud analytics experience, including Snowflake.

What we offer

We believe investing in our employees is key to their growth and success. We offer comprehensive benefits, including:

• Competitive salary
• Remote working policy (up to 2 days WFH per week)
• Flexible working hours (39 hours/week, Mon-Thurs 8am-5pm, Fri 8am-1:20pm, with flexible adjustments)
• Enhanced maternity leave and pay
• 26 days holiday plus bank holidays
• Free private medical coverage
• Nissan car ownership and finance schemes
• Free onsite parking and subsidized restaurant
• Onsite gym facilities

We value diversity and are committed to equal opportunity employment, supporting talent development, leadership, and career coaching for all employees. Join us and contribute to our innovative, inclusive environment.

Diversity and Inclusion

At Nissan, we are passionate about designing, manufacturing, and selling high-performance, fun-to-drive vehicles. We are an equal opportunity employer, considering all applicants regardless of race, gender, military status, disability, or other protected characteristics.

Please note: It is mandatory to include your CV with your application. A cover letter is optional.

Closing date: 20th May 2025, 23:59. Nissan reserves the right to close this advertisement early.

Cranfield, Bedfordshire, United Kingdom