Retail Team Leader

Sodexo; Blackburn; On-site; GBP 60,000 - 80,000; Full time

Job summary

Sodexo Live! is hiring Retail Team Leaders for matchday operations at Blackburn Rovers Football Club. This role involves leading a team at a public kiosk bar, ensuring excellent customer service, and managing operations during events. Join a dynamic team and contribute to memorable experiences in a fast-paced environment.

Benefits

Flexible Working

Qualifications

• Excellent verbal communication skills.
• Ability to lead a small team.
• Experience dealing with customers and spectators.

Responsibilities

• Welcoming retail customers and ensuring till orders are correct.
• Leading a small team and managing customer queues.
• Focusing on customer satisfaction and delivering excellent service.

Skills

Verbal communication

Team leadership

Customer service

Job description

We're experience makers.

And food fanatics.

And we're hiring Retail Team Leaders

Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return, we'll give you all you need to thrive. Because at Sodexo Live! we're so much more.

Be part of something greater.

We currently have an opportunity for Retail Team Leaders to join our team at Blackburn Rovers Football Club.

This role involves working during matchdays at a fast-paced, innovative catering facility, leading a small team at a public kiosk bar in the matchday retail sector.

Package Description

• £12.75 Per Hour
• Flexible Working
• Leading a small team on a public kiosk bar in the matchday retail sector

Main Responsibilities

• Welcoming retail customers, ensuring till orders are correct, serving food/beverages promptly, handling complaints, and liaising with the retail stand manager regarding matchday operations.
• Focusing on customer satisfaction and delivering excellent service.
• Answering questions and making suggestions about food and beverage options.
• Leading a small team, organizing staff roles, managing customer queues, and completing paperwork.

The Ideal Candidate

• Excellent verbal communication skills.
• Ability to lead a small team.
• Ability to drive sales and meet customer expectations.
• Experience dealing with customers and spectators.

About The Company

Sodexo Live!

We're Experience Makers.

Join a team of go-getters, food enthusiasts, and community pillars. Build a career where every day is extraordinary. Our experiences are unique, and so are our people. Bring your personality, background, and passion for delighting others. We support your growth and success.

We belong to a team that feels like family. Act with purpose, be inclusive, thrive in your career, and be present in creating memorable moments.

After giving your best, you'll return home knowing you've contributed to unforgettable experiences. Because at Sodexo Live!, we're so much more.

Be part of something greater.

Why choose Sodexo Live!

We believe in making every moment count—for our guests and our team. We craft exceptional events at the world's most prestigious venues, from sports stadiums to cultural landmarks. As part of our team, you'll be immersed in the action, bringing people together and making a positive impact in communities.

Our global presence includes events like Royal Ascot, the Tour de France, and the Paris 2024 Games, with venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, and more.

In the UK, venues include Fulham FC, ACC Liverpool, and Edinburgh's Signet Library.

Sodexo Live! is part of Sodexo, serving 100 million consumers daily across 56 countries with catering, facilities management, and more. We focus on people's essential needs to improve quality of life, aiming to make a tangible difference every day for individuals, society, and the planet.