Senior Project Manager - Professional Services

The Role:

This is an exciting opportunity to join our dynamic project management team at ION. As a project manager, you will oversee the execution and completion of information technology solutions projects in the professional services arena. Provides budget analysis, labor planning, and coordination of activities between client and company personnel. Monitors project completion from initiation through delivery to meet revenue and cost projections. Oversees performance of the delivery, installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements. Typically utilizes management skills more than technical skills. Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

• Provide leadership of multi-disciplinary professionals in a project structure in the scoping/discovery workshop, design, configuration, testing, and production support of the ION solution for the client’s business needs
• Provide direct management of all ION resources assigned to project and act as personnel supervisor for HR issues during the assignment
• Serve as the client’s principal point of contact for project status, solution quality, scope control, issues, risks, billing, personnel management, and the ION solution
• Manage project Profit and Loss, including effective project cost and revenue budgeting, analysis and forecasting
• Manage project change control
• Plan, lead, manage, and coordinate ION’s project tasks using Microsoft Project Plan, resources, deliverables, issues logs, risks logs, weekly timesheets, project expense reports, monthly invoices, and all other administrative documentation on an ongoing basis
• Determine the optimal utilization of resources at a task and personnel level
• Keep the client management and ION management informed daily regarding all project issues, risks, and delays
• Actively engage project stakeholders and manage client expectations regarding the delivery of the ION solution
• Actively coordinate the participation of client users through the client project manager to ensure project success
• Provide weekly project status reports to the client project manager, project steering committee, and ION management, including all information necessary to track the status of the project against the project plan
• Coordinate and attend project and steering committee meetings
• Manage the release to client of software updates and license keys
• Prepare, present to client, and obtain signoff of Request for Support Services, acceptance documentation, and final project acceptance
• Maximize chargeability on one or more client accounts simultaneously
• Serve as mentors and role models for the consulting staff
• Enhance, publish, and train staff regarding implementation best practices
• Coordinate and conduct employee performance appraisals for personnel assigned to projects throughout the calendar year
• Provide sales support through project plan development, estimation, and document authoring for RFP/RFI responses, sales proposals, and Statements of Work to meet the client’s desired business requirements

• Excellent client-facing skills
• Excellent written and oral communication skills
• Ability to work onsite at client locations as needed
• Proven leadership skills with teams of five or more professionals
• 5+ years of project management software implementation, consulting, or systems integration
• Prior hands-on experience with structured project management
• 5 years of experience in the Energy, Commodities, Treasury, Banking or financial services industries
• Bachelor’s Degree in Finance, Accounting, Engineering, Economics, or a related IT field or equivalent experience in a related field
• Project Management Institute PMP certification preferred