Customer Success Manager

Spotlight Recruitment; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An exciting SaaS start-up in London is seeking a proactive Customer Success Manager to join their team. This hybrid role involves managing high-value accounts, nurturing client relationships, and delivering exceptional service while ensuring growth. Successful candidates will have solid experience in account management, excellent communication skills, and thrive in a dynamic environment.

Qualifications

• Proven experience in client facing account management or customer success roles, ideally within SaaS.
• Ability to thrive in a fast-paced start-up environment.
• Open to regular international travel.

Responsibilities

• Building strong long-term client relationships and identifying growth opportunities.
• Delivering exceptional service and managing client relationship.
• Tracking and managing deliverables, plus reporting and analysing results.

Skills

Client facing account management

Customer success roles

Communication

Presentation skills

Budget management

Organisational skills

Job description

Job Description

Customer Success Manager – SaaS (gaming) – Up to £60k + bonus (OTE £80k) – Hybrid working from London office.

Our client, an exciting, rapidly growing SaaS start-up, are looking to onboard an ambitious, proactive and highly organised Customer Success Manager/Account Manager to join their thriving, team!

This is a hybrid role working at least 3 days from their London office per week, plus regular international travel and offers some great benefits, including growth and development opportunities.

As Customer Success Manager/Account Manager you will be the primary point of contact for our client’s high value accounts, building strong long-term client relationships, identifying growth opportunities and delivering exceptional service. This is a fantastic, varied role, where you will be responsible for client relationship management, the growth and retention of existing clients, as well as project/campaign management, liaising closely with internal teams, tracking and managing deliverables, plus reporting and analysing results.

What do I need?

• Proven experience in client facing account management or customer success roles, ideally within SaaS
• Experience of managing high volume, high value accounts.
• Excellent communication and presentation skills
• An organised, detail focussed approach with ability to manage multiple client accounts
• Confident working with budgets and reporting
• A positive, forward-thinking attitude.
• Ability to thrive in a fast-paced start-up environment.
• Open to regular international travel
• Experience or working in the gaming, casino or loyalty-based promotions ideal but not essential

If you’re an ambitious, confident Account Manager, Customer Success specialist, ideally with SaaS experience, send us your CV today!

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Spotlight Recruitment is an Equal Opportunities Employer. Our focus is to ensure we're inclusive every day, helping our clients to recruit and build organisations that reflect modern society and celebrate diversity in all its forms. We want our candidates to feel that they belong and can be their best, regardless of background, identity or culture and we especially welcome applications from under-represented groups.

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