GIS Support Engineer - Smallworld

JR United Kingdom; United Kingdom; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading company in digital transformation is seeking a skilled Customer Support Engineer to provide technical support for GE Smallworld GIS products. This role offers the opportunity to work in a challenging, customer-facing environment, ensuring platform stability and performance. Responsibilities include troubleshooting, collaborating with teams, and mentoring junior engineers. If you have a strong background in GIS technologies and a proactive approach to customer support, this position is for you.

Qualifications

• 5+ years of hands-on experience with GE Smallworld technologies.
• Strong proficiency in Magik, Java, VMDS, Oracle.

Responsibilities

• Provide technical support for Smallworld GIS applications.
• Analyze and resolve complex customer issues.
• Collaborate with teams to enhance system reliability.

Skills

Problem-Solving

Customer Support

Technical Support

Tools

Magik

Java

SQL

Oracle

Job description

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Client:

Cognitive Group | Part of the Focus Cloud Group

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Clearance Level: Must be eligible to work in the UK - No Sponsorship can be offered

This role is with a global leader in digital transformation. Our client is a trusted innovation partner to some of the world's most recognised companies, offering vast learning opportunities, modern tech environments, and the chance to influence large-scale transformation at the enterprise level.

You'll work on GIS platforms that power mission-critical systems in utilities and telecoms. If you're looking to work in a technically challenging, customer-facing environment with real-world impact, this role offers the depth, responsibility, and innovation you're seeking.

We are looking for a highly skilled Customer Support Engineer with an understanding of GE Smallworld GIS products. In this role, you’ll work closely with customers in a mission-critical, enterprise environment, supporting complex GIS implementations and ensuring platform stability and performance.

Key Responsibilities:

• Provide technical support and troubleshooting for enterprise-scale Smallworld GIS applications.
• Analyze and resolve complex customer issues, ensuring timely resolution and high customer satisfaction.
• Collaborate with cross-functional teams to diagnose root causes, deliver fixes, and enhance system reliability.
• Install and configure Smallworld suites, including patches, updates, and third-party components.
• Maintain detailed documentation and contribute to internal knowledge bases.
• Mentor junior engineers and contribute to continuous service improvement.
• Participate in on-call rotation and handle after-hours support when necessary.
• Require 5+ years of hands-on experience with GE Smallworld technologies: PNI, Core (SW4/SW5), EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8.
• Strong proficiency in Magik, Java, VMDS, Oracle.
• Solid grasp of SQL, shell scripting, system log analysis, and debugging techniques.
• Proven experience installing and configuring operating system patches, third-party software, and GE Smallworld product suites.
• Demonstrated problem-solving skills with a proactive approach to customer support.