One Stop - Customer Service Assistant

Tesco; West Midlands Combined Authority; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading company in the retail sector is seeking a Customer Service Assistant for their One Stop stores. The role involves delivering exceptional customer service, maintaining store standards, and participating in community events. Ideal candidates will be passionate about customer care and able to thrive in a dynamic retail environment.

Benefits

Flexible working arrangements

Inclusivity and accessibility initiatives

Qualifications

• Passion for serving customers and providing excellent service.
• Ability to work in a fast-paced environment.
• Willingness to participate in community and charity events.

Responsibilities

• Provide great customer service and maintain store appearance.
• Stock shelves and process payments.
• Ensure safety and compliance with policies.

Skills

Customer Service

Teamwork

Communication

Problem Solving

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• I know my customers and serve them with passion and pride, providing great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
• Applying the training I have received to ensure we work safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance, understanding my role, and collaborating to deliver profit.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring I clock in and out accurately at the start and end of my shift for correct payment.
• Keeping myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Occasionally responsible for running the shift in the absence of the Shift Leader or Store Manager.
• Following all training to keep everyone safe and compliant with legal standards.

If applicable, duties related to the Post Office Local

Include day-to-day operations of the post office, requiring passing a background check. If the checks fail, the job offer will be withdrawn.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs, whether you are starting your career, caring for others, nearing retirement, or other life circumstances.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain with more than 10,500 colleagues. Our stores offer a wide range of products and services, including convenience foods, household essentials, and additional services like Post Office and vending solutions.

We are committed to inclusivity and accessibility, having achieved Disability Leader Level 3 accreditation. We support a fully accessible recruitment process and offer various benefits to our colleagues.