Head of Global Process Owners

Genus; England; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading company in the finance sector is seeking a Head of Global Process Owners to lead the GPO function. The role involves strategic direction, compliance, and continuous improvement within finance processes, requiring strong leadership and analytical skills. The successful candidate will collaborate across departments to optimize operations and enhance performance metrics.

Qualifications

• Proven experience in process optimization and continuous improvement within finance.
• Experience as a Global Process Owner or similar role.
• Strong project management and change management skills.

Responsibilities

• Lead and manage the GPO function within the finance organization.
• Set strategic direction for processes and ensure compliance with corporate policies.
• Drive continuous improvement initiatives to enhance operational efficiencies.

Skills

Problem-solving

Analytical

Communication

Change management

Organizational

Stakeholder management

Education

University degree

Professional finance/accounting qualification

Lean/Six Sigma certification

Tools

ERP systems (MS Dynamics)

Job description

Role Overview

The Head of Global Process Owners ("GPO") will lead and manage the GPO function within the finance organization, acting as the lead for the Record to Report (R2R) process. The role involves working closely with IT, HR, and business units to develop and implement plans, programs, and initiatives aligned with the company's strategy and goals. Additionally, the role includes coaching and mentoring employees on GPO methods and tools.

The Head of GPO is responsible for setting the strategic direction for assigned end-to-end processes globally and ensuring compliance with corporate policies. They will leverage their expertise to ensure processes are well documented, communicated, and operated effectively by relevant finance teams.

The role also involves driving continuous improvement initiatives to enhance operational efficiencies, developing and monitoring process performance metrics, and reporting on progress. The candidate must possess strong problem-solving, analytical, communication, change management, and organizational skills, with the ability to collaborate across stakeholders.

The successful candidate will identify and recommend improvements to increase customer satisfaction, reduce costs, and improve overall business performance. They should be highly motivated and organized.

Responsibilities

1. Set the strategic direction for processes and ensure compliance with corporate policies and external regulations.
2. Lead and manage the GPO function within the finance organization.
3. Act as the lead GPO for R2R.
4. Identify and share best practices within and outside the company, promoting adoption across functions and business units.
5. Maintain effective communication with stakeholders to ensure successful implementation of continuous improvement and change initiatives.
6. Serve as the key contact for process matters, analyzing and prioritizing improvement opportunities.
7. Lead interactions with IT, proposing and prioritizing process design initiatives, and managing change requests.
8. Coordinate cross-functional teams and manage global/regional Process Owners to drive standardization, automation, and process excellence.
9. Foster a culture of continuous improvement within finance, encouraging idea generation.
10. Oversee new process design and implementation across functions.
11. Manage deployment and prioritize change initiatives impacting processes.
12. Define, measure, and establish service levels and KPI targets, monitoring process performance and addressing exceptions.
13. Ensure process documentation and master data are maintained and compliant.
14. Optimize shared services operations within the process scope.
15. Review and contribute to corporate policies and procedures.
16. Support compliance with internal and external requirements.
17. Identify training needs and develop/deliver training programs for Process Owners and users.

Requirements

• Occasional international travel may be required.
• University degree and professional finance/accounting qualification.
• Lean/Six Sigma certification or equivalent preferred.
• Proven experience in process optimization and continuous improvement within finance, with relevant qualifications.
• Experience as a Global Process Owner or similar role, driving process improvements and efficiencies.
• Strong project management and change management skills.
• Excellent analytical, communication, and leadership skills.
• Experience managing teams across multiple locations/timezones.
• Knowledge of international organizations and liaising across cultures.
• Strategic thinking with strong business acumen and understanding of global operations.
• Deep knowledge of end-to-end finance processes, SSC procedures, and service levels.
• Working knowledge of ERP systems, especially MS Dynamics, and automation tools.
• Experience in accounting, risk management, and internal controls.
• Strong stakeholder management and change leadership capabilities.
• Ability to embed a culture of continuous improvement and leverage technology effectively.

Other

• Strong leadership and motivational skills.
• Ability to influence stakeholders and manage conflicts effectively.