Patient Benefits Representative - Raditation

US Oncology Network-wide Career Opportunities; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in oncology is seeking a dedicated Patient Benefits Representative to join their team. In this role, you will play a crucial part in supporting patients by providing vital information on insurance coverage and financial assistance options. Your expertise will help patients navigate their healthcare expenses, ensuring they receive the care they need. This position requires strong communication skills and a commitment to patient advocacy, along with the ability to manage sensitive information in compliance with regulations. Join a compassionate team dedicated to making a difference in patients' lives.

Qualifications

• 3+ years of experience in pre-services coordination.
• Strong understanding of insurance policies and patient benefits.

Responsibilities

• Obtain and educate patients on insurance coverage and benefits.
• Complete Patient Cost Estimate forms and assist with billing.

Skills

Insurance Coverage Knowledge

Patient Communication

Financial Assistance Programs

CPT Coding Knowledge

Microsoft Office Proficiency

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Patient Benefits Representative to support our Norfolk Radiation location.

***Please take this quick survey once you've submitted your resume to complete the application process: Patient Benefits Representative PI Survey

****If you have completed the survey before, even for another position, please do not take it again.

Responsibilities

• Prior to a patient receiving treatment (Radiation Oncology or Medical Oncology); obtains insurance coverage information and demographics; educates patient on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses.
• Assesses patients' ability to meet expenses and discusses payment arrangements. May educate patients on financial assistance programs as well as identify sources and provide assistance with completing forms.
• Based upon diagnosis, estimated insurance coverage, and financial assistance, completes Patient Cost Estimate form. Completes appropriate reimbursement and liability forms for patient's review and signature. Forwards appropriate information and forms to billing office.
• Ensures that patient co-pay amount is correctly entered into system (or conveyed)
• Verifies and updates demographics and insurance coverage in computer system according to Standard Operating Procedures (SOPs).
• Stays current on available financial aide. Develops professional relationships with financial aide providers. Networks with financial aide providers to obtain leads to other aide programs.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records.
• Maintains updated manuals, logs, forms, and documentation. Performs additional duties as requested.
• This position will require weekly travel between our Brock and Princess Ann Office locations where our Radiation sites are located.

Qualifications

• High school diploma or equivalent required.
• Minimum three (3) years pre-services coordinator experience required and two (2) years of patient benefits experience preferred.
• Proficiency with computer systems and Microsoft Office (Word and Excel)
• Demonstrated knowledge of CPT coding and HCPS coding application.
• Must be able to verbally communicate clearly and utilize the appropriate and correct terminology.
• Must be willing to travel to all clinic locations as needed.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT:
The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.