Cargo Express Warehouse Supervisor - Nightshift

Swissport International AG; Illinois; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in aviation services is seeking dedicated individuals ready to excel in a dynamic environment. As a Cargo Warehouse Supervisor, you will lead a team in ensuring efficient cargo handling while adhering to safety and operational standards. This role offers the opportunity to contribute to a global mission of providing exceptional service to millions of passengers. With a strong emphasis on teamwork and compliance, you will play a crucial role in operational success. Join a company that values its people and fosters a culture of inclusion and growth, making a significant impact in the aviation industry.

Benefits

401(k) with company match

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Qualifications

• 5 years' operational experience in ground handling or cargo services.
• Excellent organizational and time-management skills required.
• Strong proficiency in Microsoft Office suite needed.

Responsibilities

• Lead a team during cargo operations ensuring compliance with safety.
• Supervise loading and unloading of air cargo and documentation.
• Conduct daily checks and inspections for quality and safety.

Skills

Operational experience in ground handling

Safety practices knowledge

Organizational skills

Customer service focus

Team coaching and motivation

Problem-solving skills

Education

High School diploma or GED equivalent

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Microsoft Excel

Job description

Overview

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

The Cargo Warehouse is responsible for warehouse and storage facilities, loading and unloading air cargo, ensuring cargo related documentation is prepared timely and accurately, and regulatory requirements are adhered to and executed against appropriately. The Supervisor is responsible for leading a team during a turnaround / in a specific area / on a specific task while ensuring compliance with safety, security and operational performance in line with policies and brand values.

The expected pay rate is $26.75/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match, paid vacation time, sick time, and company paid holidays.

Your activities

• Functional member of the operational team (e.g., a turnaround team / check-in desks / bag room, warehouse area etc.) working on a shift-basis
• Act as technical expert on the ground (e.g., on complex ticketing issues / system issues)
• Coaching and coordinating the team assigned to the task
• Perform any tasks particularly stipulated by SLAs as needing a senior member of staff (e.g., handling aircraft doors)
• Responsible for accurate service capturing of operational activities relevant for invoicing and complete flight/task reports as per company procedure
• Allocate tasks to team members during a turnaround / warehouse area / bag room, check-in desk row etc.
• Ensure compliance with all Operating Procedures (SOP, LOP), including Station Safety Rules and supervise Emergency Procedures during their shift in the area under their supervision
• Supervise all Operations (as part of their purview); stand in for Duty Manager or equivalent as required
• Provide team under their purview with work instructions during shift / during turnaround
• Lead and train on-the-job as necessary for the employees working under their purview
• Provide duty managers with feedback on employees to enable them to have constructive development / disciplinary conversations
• Depending on severity, responsible to escalate any customer complaints received / observed to Duty managers promptly
• In small stations, assume responsibility for day-of allocation tasks on a rotating basis
• Conduct QHSSE related daily checks / inspections and accurately report into the systems
• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage

Your profile

• High School diploma or GED equivalent
• Fluent spoken and written English
• Good command of the English language both verbal and written
• 5 years' operational experience in ground handling, cargo, or aircraft fueling services
• Excellent working knowledge of proper safety practices, procedural compliance and operations delivery
• Excellent organizational and time-management skills
• Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook and Excel
• Ability to coach and motivate teams to deliver high quality standards
• Ability to resolve problems with a focus on excellent customer service
• Ability to establish and maintain positive, professional, work relationships with teams and customers

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!