Courier

TN United Kingdom; Sutton Coldfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading logistics company as a Customer Service Team Member, delivering groceries with a focus on customer satisfaction. Enjoy a supportive work environment with flexible shifts, competitive pay, and a range of benefits including a pension plan and health services.

Benefits

Company pension of up to 7% matched contributions

Enhanced digital health and wellbeing service

Discounts at high street shops and restaurants

Life insurance coverage from day one

15% off weekly shop with Ocado.com

Voluntary benefits like dental and travel insurance

Career progression opportunities

Qualifications

• No previous experience required, just a positive attitude.
• Good communication skills are essential.

Responsibilities

• Deliver top quality products on time and efficiently.
• Handle customer interactions and ensure satisfaction.

Skills

Communication

Job description

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Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week?

It’s our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner.

You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like!

In return, we use our automated technology to pre-plan your route and pre-load your van!

Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays. On top of your base pay, you will receive premiums that will increase your average hourly earnings to £12.66 per hour. You can also boost your earnings further with enhanced overtime for those special occasions!

All your breaks are paid, meaning you get paid for every minute at work. That’s a great deal!

(Everyone’s shifts will vary, but more information is included at the bottom of this advert to help you understand what that might look like.)

While a safe working environment goes without saying, we offer a range of perks that you can tailor to your lifestyle, including:

• Company pension of up to 7% matched contributions after just 3 months
• An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents
• Hundreds of high street shopping, entertainment, and restaurant discounts
• Life insurance coverage from day one of employment
• 15% off your weekly shop with Ocado.com
• Additional voluntary benefits such as dental and travel insurance at discounted rates
• Career progression opportunities — if you decide that being a driver isn’t for you, there are plenty of internal opportunities, with 87% of our salaried roles filled internally!

What do we need from you?

No previous experience is necessary to join our friendly team—just bring a positive attitude, and our training team will take care of the rest!

Driving Licence Requirements:

• Full UK or EU driving licence
• Minimum of 6 months driving experience
• Maximum of 6 penalty points
• No driving disqualifications in the past 5 years

Some deliveries involve handling alcohol products, so you must be over 18 to apply.

As this is a customer-facing role, good communication skills are essential.

How to apply:

• Fill in an online application — no CV needed!
• Our recruitment team will contact you for an online Licence Check and Right to Work verification
• You’ll be invited to tour the site and meet the team for a Q&A session
• We will conduct a Disclosure Barring System (DBS) check
• Once all checks are complete, you’ll be offered the role and your career with Ocado Logistics begins!

Hourly pay details:

Monday to Saturday (Basic Rate), Evening Premium (from 6pm), Sunday Day Premium, Sunday Evening Premium, with overtime rates for day and evening shifts on Monday to Saturday.

Contract Type: Permanent

Contract Hours: 40 hours (including paid breaks)

Shifts: AM & PM. Shifts can start as early as 05:30 and end as late as 00:00. Please check your commute time before applying. Shift schedules are provided up to 13 weeks in advance and discussed during the application process.

Pay Structure: The role is paid weekly, every 4 weeks, based on a monthly schedule—please consider this when applying.

Additional Information:

Salary: £12.17 per hour, Employment type: Full-time, Remote Job: Fully in-person