Hotel Services Lead

The Priory Hospital; Test Valley; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading healthcare provider is seeking a Hotel Services Lead to oversee the Portering and Housekeeping teams. This full-time role involves ensuring high standards of service and cleanliness while managing operational teams. The position offers competitive salary and benefits, including extensive holiday and healthcare coverage.

Benefits

25 days holiday plus bank holidays

Private pension scheme

Private healthcare coverage

Friends & Family hospital discounts

Family-friendly policies

Non-contributory life insurance

Employee recognition programs

Industry-leading training and development opportunities

Qualifications

• Experience managing operational teams in hospitality or healthcare settings.
• Understanding of cleanliness and infection control standards.

Responsibilities

• Manage and support the Portering and Housekeeping teams.
• Conduct cleaning audits and implement corrective actions.
• Act as a key contact for patients and visitors.

Skills

Interpersonal skills

Communication skills

Customer service

Education

Hospitality or facilities services qualification

Tools

MS Excel

Job description

Overview

Hotel Services Lead

The Duchy Hospital in Harrogate, part of Circle Health Group, is Britain's leading provider of independent healthcare, performing more complex surgeries than any other private healthcare provider nationwide.

We are seeking a Hotel Services Lead to join our team in the Hotel Services department. This is a full-time role, 37.5 hours per week, with a flexible shift pattern. The salary is up to £28,000 per year, depending on experience, training, and qualifications.

Responsibilities

• Manage and support the Portering and Housekeeping teams to ensure timely and professional service across the hospital.
• Oversee core portering duties, including patient and goods movement, site security, and gas management where applicable.
• Ensure housekeeping services, including room and theatre cleaning, laundry handling, and room setup, meet policy and infection prevention standards.
• Conduct cleaning audits and implement corrective actions as needed.
• Act as a key contact for patients, visitors, and consultants, managing feedback and ensuring satisfaction.
• Ensure staff compliance with mandatory training and adherence to hospital policies and safety regulations.

Candidate Requirements

• Experience managing operational teams in hospitality or healthcare settings.
• Strong interpersonal and communication skills.
• Basic knowledge of MS Excel and administrative processes.
• Hospitality or facilities services qualification (desirable).
• Understanding of cleanliness and infection control standards in clinical or hotel environments.
• Proactive, hands-on approach with a commitment to excellent customer service.

Benefits

Circle Health Group offers competitive salaries and a wide range of benefits, including:

• 25 days holiday plus bank holidays, increasing to 30 days with service.
• Private pension scheme.
• Private healthcare coverage, including pre-existing conditions.
• Friends & Family hospital discounts.
• Family-friendly policies, including enhanced maternity, paternity, and adoption pay.
• Non-contributory life insurance.
• Access to discounts, rewards, and voluntary benefits through our engagement hub.
• Resources and services to support wellbeing.
• Employee recognition programs.
• Industry-leading training and development opportunities.

We are committed to diversity and inclusion, fostering an environment where colleagues can thrive and grow both professionally and personally, guided by our core principles of selflessness, compassion, commitment, collaboration, bravery, agility, tenacity, and creativity.

Learn more about our philosophy at Circle Health Group Philosophy.