Funeral Planning Consultant - East Yorkshire and Lincolnshire (Hiring Immediately)

JR United Kingdom; North East; On-site; GBP 25,000; Full time

Job summary

A leading company in the funeral services sector is seeking a Funeral Plan Arranger to join their team in North East England. This role involves providing expert guidance to clients on funeral plans, managing client relationships, and ensuring compliance with regulations. The ideal candidate will have strong communication skills, a full UK driving licence, and a passion for delivering exceptional service. The position offers a competitive salary and a comprehensive benefits package, including discounts and career development opportunities.

Benefits

30% off Co-op branded products

23 days holidays (pro rata)

Pension with up to 10% employer contributions

Access to Employee Assistance Programme

Virtual GP services and free eye tests

Endless career development opportunities

Friendly, supportive team

Access to Wagestream

Qualifications

• Experience in sales, customer service, or client-facing roles preferred.
• Excellent communication skills and ability to build relationships.
• High levels of empathy and discretion in client interactions.

Responsibilities

• Provide expert guidance on funeral plans to clients.
• Manage own diary and follow up on client enquiries.
• Maintain accurate records and documentation.

Skills

Communication

Customer Service

Sales

Organizational Skills

Empathy

Job description

Social network you want to login/join with:

Funeral Planning Consultant - East Yorkshire and Lincolnshire (Hiring Immediately), North East England

Client: Co-op

Location: North East England, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 6

Posted: 21.05.2025

Expiry Date: 05.07.2025

Job Description:

Funeral Plan Arranger

£24,609 per annum plus benefits

Full time, 37.5 hours per week

Covering Grimsby, Skegness, and the surrounding East Yorkshire and Lincolnshire region

You’ll need a full UK driver’s licence and access to a vehicle for this job.

At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.

As a Funeral Plan Arranger, you’ll be the first point of contact for funeral plans, delivering outstanding client experience and helping clients and colleagues with any funeral plan enquiries and sales. No two days will look the same: you’ll manage your own calendar to meet clients across your region, follow up on enquiries, and build relationships in your local community.

What you’ll do

1. Provide clients with expert guidance on funeral plans, helping them understand their options and plan their perfect service, in line with guidelines and regulations.
2. Manage your own diary, making and receiving calls with clients or arranging face-to-face visits, as well as following up on enquiries.
3. Keep accurate records in line with policies and regulations, ensuring all client documentation is managed safely, with discretion, and in a timely manner.
4. Work closely with the branch teams, providing guidance and support on funeral plan enquiries, as well as support with admin work when required.

This role would suit people who have

• A full UK driving licence and access to a vehicle.
• Ideally experience in sales, customer service, financial services, or other client-facing roles supporting clients in purchasing products, though not required.
• Excellent communication skills, with the ability to build meaningful relationships with clients, colleagues, and the community.
• A keen eye for detail and accuracy, adhering to regulatory policies and processes.
• Excellent admin and organisational skills, with the ability to work independently, manage your diary, and travel to client meetings.
• High levels of empathy, discretion, and care; strong listening skills to understand clients’ needs during vulnerable times.
• A passion for delivering great service and achieving positive outcomes for clients.

Why Co-op?

You’ll receive a benefits package including:

• 30% off Co-op branded products and 10% off other brands in our food stores all year-round, plus discounts on other Co-op products and services.
• 23 days holidays (pro rata, increasing with service).
• A pension with up to 10% employer contributions.
• Access to our Employee Assistance Programme offering confidential support 24/7.
• Virtual GP services and free eye tests.
• Endless career development opportunities, including apprenticeships.
• A friendly, supportive team making a difference in your community.
• Access to Wagestream, a money management app providing early access to a portion of your earnings.

Building an inclusive work environment

We actively build diverse teams and welcome applications from everyone. Reasonable adjustments can be made for disabilities. We’re part of the Disability Confident scheme, offering interviews to disabled candidates who meet minimum criteria.

When applying, you’ll be asked if you’d like consideration under the Disability Confident scheme. We’ll also inquire about any reasonable adjustments needed during the recruitment process.

More info about our recruitment process and diversity commitments can be found at jobs.coop.co.uk/apply-process and our Diversity and Inclusion page.

If successful, background checks including DBS, adverse media, occupational health, and social media screening will be performed. The role involves FCA regulation; training will be provided to become a certified colleague. FCA and financial integrity checks will be performed to ensure eligibility to advise on 'pre-need' funeral plans. This includes checks for financial sanctions like CCJs or bankruptcy. Your credit score will not be checked. All employment offers are conditional upon passing these pre-employment screening checks.