2nd Line Support Engineer - VR/30702

Oil, Gas and Renewables; Aberdeen City; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic and inclusive team in Aberdeen as a 2nd Line Support Engineer, where you will provide expert support across Microsoft 365, Windows Server, and networking technologies. This exciting role offers opportunities for career progression, certification support, and exposure to a broad range of technologies. You will be responsible for troubleshooting hardware and software issues, managing networks, and supporting users both on-site and remotely. If you're passionate about technology and eager to grow in your career, this position is perfect for you!

Benefits

Career progression opportunities

Certification support

Inclusive working culture

Exposure to exciting technologies

Qualifications

• Exceptional technical support abilities and eagerness to learn.
• Experience with Microsoft 365, Windows Server, and networking technologies.

Responsibilities

• Diagnose and resolve software and hardware issues efficiently.
• Administer and support Microsoft 365 and Windows Server technologies.

Skills

Technical Support

Customer Focus

Microsoft 365

Windows Server

Virtualisation

Networking

Education

CompTIA A+

CompTIA Network+

ITIL Foundation Certificate

MS Azure Fundamentals

Cisco CCNA

Tools

VMWare

Hyper-V

Remote Desktop

Citrix

Azure Virtual Desktop

Job description

Join an inclusive Aberdeen-based team as a 2nd Line Support Engineer, providing expert support across Microsoft 365, Windows Server, Virtualisation, and networking. Troubleshoot hardware/software issues, support users both on-site and remotely, manage and diagnose networks, and administer MS 365 technologies. With the opportunity for career progression, certification support, and exposure to a broad range of technologies, this is an excellent opportunity!

Our client is looking for a 2nd Line Support Engineer to support the business's growth. For this role, you will require exceptional technical support abilities, be customer-focused, work well in a close-knit team, and have an eagerness to learn new technical skills and disciplines.

Main Duties And Responsibilities

1. Technical diagnostics: Resolving both software and hardware issues efficiently and to a high standard.
2. Microsoft 365 diagnostics and administration: Supporting MS Office, Exchange, OneDrive, and adhering to security best practices.
3. Windows Server 2016 – 2022 Support including Active Directory and Group Policy.
4. Virtualisation technology including VMWare and Hyper-V.
5. Monitoring, administration, and support of network technologies including firewalls, routers, switches, VLANs, and VPNs.
6. Supporting users via remote desktop, RDP, Citrix, and Azure Virtual Desktop.

Desirable Skills And Experience

1. CompTIA A+ / Network+ qualifications or equivalent experience.
2. MS MCP/MCSA in relevant technologies.
3. ITIL Foundation Certificate.
4. MS Azure Fundamentals.
5. Cisco CCNA or equivalent networking certifications.

What’s in it for me?

1. Opportunities for progression into 3rd Line Support roles, project-based roles, or positions of leadership.
2. Exposure to a broad range of exciting technologies within a dynamic environment.
3. Support in obtaining IT certifications that align with business needs and your career goals.
4. A positive and inclusive working culture.