Customer Advisor – Argos (in Sainsbury’s)

Sainsbury's; Loanhead; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join a leading UK retailer as a Customer Advisor at Sainsbury's, where you will provide exceptional service to customers both in-store and online. This role involves assisting customers with their purchases, maintaining store standards, and embracing new technologies to enhance their shopping experience. Enjoy market-leading benefits, flexible hours, and opportunities for personal development in a supportive and inclusive environment.

Benefits

10% discount at Sainsbury’s, Argos, Tu, and Habitat

Free food and hot drinks

Generous holiday entitlement

Pension matching contributions

Shopping discounts on various services

Wellbeing support through an Employee Assistance Programme

Qualifications

• Friendly and welcoming attitude towards customers.
• Comfortable discussing financial services.
• Detail-oriented and enjoys a fast-paced environment.

Responsibilities

• Deliver excellent customer service at tills and collection counters.
• Assist customers with product recommendations and inquiries.
• Maintain a tidy stock room and restock products.

Skills

Customer Service

Teamwork

Attention to Detail

Flexibility

Job description

What you’ll be doing:

• Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shopfloor, and at the collection counter.
• Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products, and process refunds.
• Maintain a neat and tidy stock room and restock products from deliveries.
• Assist customers on the shop floor by answering questions and providing product recommendations.
• Build comprehensive knowledge about our products, services, and promotions to better assist customers.

What makes a great Argos Colleague:

• Friendly, welcoming, and enthusiastic about helping customers.
• Comfortable discussing our financial services with customers during their purchase.
• Enjoys working in a fast-paced, energetic environment and thrives as part of a team.
• Flexible and committed to working to a high standard across the store; fully trained in various skills to learn, develop, and try new things.
• Embraces new digital tools and technology to perform your role effectively.
• Detail-oriented, maintaining a clean and clutter-free store to enhance the shopping experience.

Working for us has great rewards:

We truly value our colleagues and offer market-leading benefits and training, including:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks – provided in all our stores.
• Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
• Pension – we’ll match between 4-7.5% of your contributions.
• Sainsbury’s share schemes – buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
• Wellbeing support – including free access to our Employee Assistance Programme, offering confidential support and guidance.

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

An inclusive place to work and shop

We are committed to being a truly inclusive retailer, where every colleague can achieve their potential, and every customer feels welcome.

Our colleagues may be entitled to enhanced discretionary leave for families and support for carers. We provide resources to help understand and support their roles and teams. Our internal networks seek to ensure true representation and remove barriers.

We offer development opportunities, including mentorship, training, and career pathways, and celebrate diversity through initiatives and events. To learn more about our commitment to inclusivity, please visit here.

If you require reasonable adjustments during the application or interview process, please let us know, and we will support you.

Responsibilities:

Working in our stores:

As a leading UK digital retailer, Argos offers customers convenience, choice, and value across a wide range of products. As a Customer Advisor in an Argos store inside Sainsbury’s, you’ll provide excellent service for shoppers and those collecting online orders.

Eligibility:

• You must be above the school-leaving age in your country (School leaving age - GOV.UK).
• You must have the right to work in the UK.
• Most roles are part-time, with shifts including weekdays and weekends, scheduled to fit your availability, which may vary weekly.