Program Manager Product Lifecycle Manager

Tbwa Chiat/Day Inc; London; On-site; GBP 45,000 - 85,000; Full time

Job description

Program Manager Product Lifecycle Manager

London

Vonage is a leading provider of cutting-edge Cloud Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solutions, empowering small and midsize organizations to deliver amazing customer experiences, by providing the world’s most unified and intelligent CX solution. Our platform empowers enterprises with the flexibility to connect, collaborate, and engage customers across voice, video, chat, and messaging, all while ensuring seamless integration and consistency across touchpoints.

We are seeking a highly structured, and experienced Product Lifecycle Manager to drive the development, execution, and optimization of product lifecycle strategies for UC & CC Experience product releases ensuring that our product offerings deliver cohesive, integrated, and transformative experiences for our customers.

About Team:

As a member of Vonage’s Lean Agile Centre of Excellence (LACE), you'll have a unique opportunity to shape the future of customer engagement. By supporting our engineering and product teams, you'll help deliver a truly immersive platform experience that revolutionizes how businesses communicate.

Why this role matters

Position Overview:

We are seeking a strategic Product Lifecycle Manager (PLM) to drive the development, execution, and optimization of product lifecycle strategies. The PLM will collaborate closely with Product & Engineering (P&E) teams, cross-functional leadership, and stakeholders to ensure alignment with business goals. This role demands expertise in SAFe (Scaled Agile Framework) practices, strong data-driven decision-making, and the ability to manage business case development, product council interactions, and management reporting, including QBRs (Quarterly Business Reviews).

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...

What you'll do

• Manage Product Lifecycle: Lead the entire lifecycle of products, from ideation to retirement, ensuring alignment with SAFe practices and organizational goals.
• Support Business Case Development: Develop and present robust business cases for new product initiatives and enhancements. Collaborate with stakeholders to ensure alignment between product opportunities and business priorities.
• Drive Strategic Alignment: Collaborate with P&E and cross-functional leadership to ensure product roadmaps meet strategic objectives through PLM events.
• Lead Product Governance: Facilitate product lifecycle strategies in product council meetings, ensuring stakeholder alignment. Present data-driven insights to support decision-making on prioritization, investments, and go-to-market strategies.
• Facilitate QBRs/XLRs: Prepare and lead Quarterly Business Reviews to evaluate product performance, customer impact, and strategic alignment.
• Strategic Roadmap and Execution: Facilitate 2-5 year product roadmaps and 5-quarter rolling plans linked to the organization’s strategic objectives. Ensure cross-functional alignment with marketing, sales, operations, and customer success teams to achieve product goals.
• Track Metrics: Define, measure, and report on KPIs to monitor product performance, identify trends, and guide decision-making.
• Foster Continuous Improvement: Leverage SAFe ceremonies and feedback loops (e.g., Inspect & Adapt) to optimize product strategies.

What will you bring?

Education: Bachelor’s degree in Business, Marketing, Engineering, or related field (MBA preferred).
SAFe Certified: You hold certifications such as SAFe Agilist (SA) or SAFe Lean Portfolio Management Certification.

Experience:

• 6+ years in product management, lifecycle management, or similar roles.
• Demonstrated expertise in SAFe practices, business case development, and governance processes.

Skills:

• Strong analytical and problem-solving skills with a focus on metrics and reporting.
• Proficiency in Agile tools like Jira, Jira Align, and advanced reporting platforms.
• Exceptional communication skills to engage with stakeholders and cross-functional teams effectively.
• Strategic Insight: Ability to align product initiatives with organizational priorities and long-term goals. Skilled in balancing customer needs with business objectives.
• Data-Driven Decision-Making: Expertise in tracking and interpreting product performance metrics, with a focus on delivering measurable outcomes.
• Cross-Functional Leadership: Strong collaboration skills to engage with engineering, marketing, sales, and operations teams. Experience leading governance processes and facilitating decision-making with senior stakeholders.
• Adaptability and Innovation: Flexible approach to navigate complex environments and adjust strategies as needed. Creative problem-solving to drive continuous improvement in product delivery and impact.

What's in it for you

• Unlimited Discretionary Time Off
• Private Medical Insurance with optional dependent coverage
• Educational Assistance Reimbursement Program
• Opportunities for reimbursement for conferences, trainings, and other personal development events
• Maternity and Paternity Leave

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