Head of Customer and Market Insights (CMI) - UK & Ireland

TN United Kingdom; Maidenhead; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Head of Customer and Market Insights for the UK & Ireland. This pivotal role involves leading a dynamic team to develop strategies that drive business performance through data-driven insights. You will oversee market research, forecasting, and strategic projects, providing critical support for business decisions. The ideal candidate will have a strong background in the pharmaceutical or biotech industry, showcasing leadership and analytical prowess. Join a forward-thinking company that values diversity and empowers its workforce to make impactful contributions.

Benefits

Opportunities for growth

Dynamic work environment

Supportive workplace culture

Diversity and inclusion initiatives

Qualifications

• Experience in customer and market insights, managing teams, and delivering forecasts.
• Strong analytical skills and effective communication with senior stakeholders.

Responsibilities

• Lead and manage the CMI team, overseeing forecasting and planning.
• Conduct market research and provide insights to support decision-making.

Skills

Customer Insights

Market Analysis

Forecasting

Data Analysis

Leadership

Education

Bachelor’s degree

MBA

Job description

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Head of Customer and Market Insights (CMI) - UK & Ireland, Maidenhead

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Client:

Biogen

Location:

Maidenhead, UK

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

9d3971d9db4f

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

About This Role

Joining us as Head of Customer and Market Insights (CMI) UK & Ireland, you will be responsible for developing the affiliate CMI strategy and leading the CMI affiliate team to drive performance as a trusted partner to the business. CMI can accelerate business performance through helping the business to understand the current market situation and using insights to predict future trends.

Responsibilities include performance reporting, data-driven insights generation, accurate forecasting, and leading strategic projects. You will support critical business decisions by providing data, analysis, and business case content. This role is a key link to regional and global teams and is part of the Customer Excellence and Operations leadership team.

This is a hybrid role based in our Maidenhead offices.

What You’ll Do

• Lead and manage the CMI team
• Oversee forecasting and planning for the UK & Ireland affiliate
• Conduct market research and competitive intelligence activities
• Provide insights and analytics to support decision-making
• Translate data into forecasts and strategic insights
• Drive innovation in analytics and business processes
• Manage supply demand planning and stock management schemes

Who You Are

You are a leader with experience in customer and market insights, including managing teams and delivering forecasts. You have a background in pharma/biotech, strong analytical skills, and the ability to communicate effectively with senior stakeholders. Your expertise in forecasting, market analysis, and strategic thinking will support data-driven decisions that enhance business success.

Qualifications & Skills

• Bachelor’s degree required; MBA preferred
• Proven experience in the pharmaceutical or biotech industry
• Experience leading insights functions and managing change
• Strong leadership and development skills
• Advanced analytical and strategic skills
• Ability to operate in a competitive marketplace and influence in a matrix organization
• Excellent communication and personal presence

Additional Information

Why join Biogen? We offer a dynamic environment with opportunities for growth, working on life-changing medicines. We value diversity and inclusion and are committed to creating a supportive workplace where everyone feels empowered and inspired.