Telephone Customer Reservation Specialist - Mercedes-Benz of West Bromley

Hedin Automotive London Ltd; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive company is seeking a Telephone Customer Reservation Specialist to provide exceptional customer service. This role involves managing calls, coordinating bookings, and ensuring a seamless experience for customers. The ideal candidate will possess excellent communication skills and a customer-focused attitude, contributing to the brand's reputation for excellence.

Benefits

Competitive salary plus incentive schemes

25 days annual leave plus all UK bank holidays

Comprehensive pension scheme and life assurance

Employee Assistance Programme

Ongoing training and career development

Inclusive team environment with progression opportunities

Staff benefits including discounts

Qualifications

• Previous experience in customer service or a call centre is advantageous.
• Confident communicator with a friendly telephone manner.
• Ability to build trust and positive relationships with customers.

Responsibilities

• Answer inbound enquiries and manage outbound customer communication.
• Coordinate customer reservations with showrooms.
• Maintain accurate customer records and booking data.

Skills

Verbal communication

Listening skills

Organisational skills

Attention to detail

IT literacy

Tools

CRM systems

Reservation systems

Job description

Job Description

Mercedes-Benz of West Bromley is delighted to present an exciting opportunity for a committed and customer-focused Telephone Customer Reservation Specialist to join our vibrant team. This is a fantastic chance to support the Mercedes-Benz brand by delivering a premium customer service experience from the very first call, ensuring each guest’s journey with us begins with excellence and professionalism.

Drive Customer Service Excellence: Telephone Customer Reservation Specialist Careers at Mercedes-Benz of West Bromley

As a Telephone Customer Reservation Specialist, you will be the voice of our dealership—handling inbound and outbound calls, managing appointments, and ensuring a seamless booking process for customers.

Who We Are Looking For in a Telephone Customer Reservation Specialist

• Confident communicator with a friendly and professional telephone manner
• Organised and capable of multitasking in a fast-paced dealership environment
• Customer-focused, attentive, and keen to exceed expectations
• Comfortable using computers and CRM appointment booking software
• Ability to build trust and positive relationships with customers over the phone
• Team player, adaptable, and motivated to learn and contribute

Key Responsibilities: Automotive Telephone Booking & Reservation Service

• Answer inbound enquiries and manage outbound customer communication regarding sales and general enquiries.
• Coordinate customer reservations with our showrooms.
• Deliver a professional telephone experience by handling every customer query with efficiency and care
• Work closely with the Sales department and teams to maximise appointment efficiency and customer satisfaction
• Maintain accurate customer records and booking data on internal systems
• Promote Mercedes-Benz values, always acting as a brand ambassador for West Bromley
• Support digital and online booking channels as needed

What We Value in Telephone Customer Reservation Team Members

• Excellent verbal communication and listening skills
• Previous experience in a customer service, call centre, reception, or similar booking role is advantageous
• Strong organisational skills and keen attention to detail
• IT literacy; confidence using CRM and reservation systems
• Professional, positive approach with a genuine desire to assist customers
• Eligibility to work in the UK

Benefits of Your Reservation Specialist Job with Mercedes-Benz of West Bromley

• Competitive salary plus incentive schemes for customer service targets
• 25 days annual leave plus all UK bank holidays
• Comprehensive pension scheme and life assurance benefit
• Employee Assistance Programme to support wellbeing
• Ongoing training, upskilling, and career development with a premium automotive brand
• Inclusive and supportive team environment with opportunities for progression
• Staff benefits including retail, leisure, and Mercedes-Benz discounts

How to Apply: Join Our West Bromley Telephone Customer Service Team

If you are dedicated, friendly, and eager to make a positive impact on every customer’s journey, we invite you to apply for the Telephone Customer Reservation Specialist position at Mercedes-Benz of West Bromley. Help us deliver outstanding service and set new standards of excellence in automotive customer care.

Hedin Automotive is an equal opportunity employer. We welcome applicants from all backgrounds and identities. All applications will be subject to standard pre-employment checks including proof of right to work, address verification, and a criminal records check. To learn more about our company values and culture, please visit https://www.hedinautomotive.co.uk/.