Manager (All Levels) - Aberdeen, Aberdeenshire

TN United Kingdom; Aberdeen City; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the food industry is seeking a Restaurant Manager to oversee operations at their Aberdeen location. The successful candidate will ensure high guest satisfaction, manage staff training, and control costs while promoting the brand. This role requires strong leadership skills, extensive food knowledge, and a passion for customer service.

Qualifications

• Proven experience as a Restaurant Manager.
• Experience in customer service management.
• Extensive food knowledge.
• Proficiency in English.
• Strong leadership and interpersonal skills.

Responsibilities

• Oversees all areas of the restaurant, ensuring guest satisfaction.
• Trains and develops staff through organized training.
• Controls costs and minimizes waste to maximize profitability.
• Monitors compliance with food safety and health regulations.

Skills

Communication

Leadership

Teamwork

Customer Service

Tools

Management Software

Job description

Below is a refined version of the job description with improved formatting and focus:

Job Description

Duties and Responsibilities

• Leads Operations Excellence: Oversees all areas of the German Doner Kebab Restaurant, ensuring guest service exceeds standards and maintains high guest satisfaction.
• Responds efficiently to guest complaints and takes appropriate corrective actions.
• Enforces quality standards for products served.
• Organizes and supervises shifts to ensure team and guest satisfaction.
• Trains and develops staff through organized training and ongoing feedback.
• Appraises team performance and provides formal feedback.
• Estimates consumption, forecasts requirements, and maintains stock inventory to ensure product availability and minimize waste.
• Monitors compliance with food safety and health & safety regulations.
• Controls costs and minimizes waste to maximize profitability.
• Promotes and publicizes the GDK brand.
• Nurtures a positive working environment and leads by example.
• Monitors restaurant operations and initiates corrective actions.
• Serves as duty manager on a rotating basis.
• Leads financial areas including sales growth, cost management, and profit maximization.
• Analyzes and plans for sales levels and profitability.
• Organizes marketing activities such as promotional events and discounts.
• Prepares operational reports and develops plans for sales, profit, and staff development.
• Sets budgets and coordinates restaurant operations during shifts.
• Manages team welfare, provides feedback, and ensures adherence to uniform standards.
• Handles guest greetings, reservations, and manages kitchen, dining, and counter shifts.
• Maintains quality control, hygiene, and safety standards.
• Monitors stock levels, orders supplies, and manages cash and petty cash.
• Supports restaurant operations as needed and encourages teamwork and a positive attitude.
• Completes daily reports, attends training, and performs other duties as required.
• Ensures restaurant security and collaborates with suppliers and franchisees for stock management.
• Maintains accurate records, monitors stock areas, and ensures compliance with safety and hygiene standards.
• Provides excellent customer service and leads staff training and performance reviews.
• Supports high standards of food quality and operational efficiency.

Business Relationships

• Team members and Supervisors
• Store Management Team
• GDK personnel
• Store Franchisee

Qualifications

The ideal candidate should possess excellent communication skills, enthusiasm for teamwork, and the following:

• Proven experience as a Restaurant Manager
• Experience in customer service management
• Extensive food knowledge
• Proficiency in English
• Computer literacy and familiarity with management software
• Strong leadership, motivation, and interpersonal skills