1st Line IT Support Engineer - Desktop, SaaS, Applications - Hybrid - 19353

TN United Kingdom; Sheffield; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A leading SaaS company in Sheffield is seeking a 1st Line IT Support Engineer to provide exceptional support for their innovative vending management systems. Join a dynamic team that values customer service and offers professional growth opportunities. Enjoy a hybrid work environment with competitive salary and benefits, including 25 days of holiday. If you have strong communication skills and a proactive approach to problem-solving, apply now for a chance to advance your career!

Benefits

25 days holiday plus bank holidays

Professional growth opportunities

Supportive team environment

Qualifications

• Experience in customer-facing IT/support roles.
• Proficiency in Microsoft Applications and Android.

Responsibilities

• Responding to support queries via phone and email.
• Assisting with software testing and implementations.

Skills

Customer Service

First Line Support

Excellent Communication

Proactive Problem-Solving

Organizational Skills

Education

A-Level or equivalent

Tools

Microsoft Applications

SQL Server

Zoho Desk

Job description

1st Line IT Support Engineer - Desktop, SaaS, Applications - Hybrid - 19353, Sheffield

Client:

Location:

Sheffield, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

92955aec7c70

Job Views:

2

Posted:

17.05.2025

Expiry Date:

01.07.2025

Job Description:

We are the makers of the fastest-growing vending management software in the British Isles, helping clients monitor/manage their estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems.

We have an exciting opportunity for an SaaS / IT Support Engineer to join our multi-award-winning team.

Role at a Glance:

• 1st Line IT Support Engineer - Desktop, SaaS, Applications
• Location: Sheffield (S8) / Hybrid 2 Fixed Days Per Week
• Salary: £25,000 - £28,000 Dependent on Experience
• Full Time - Permanent
• Benefits: 25 days holiday plus bank holidays and other benefits

Culture and Company:

Embrace Innovation and Change. Award-winning SaaS company & leading provider of vending and coffee management software. UK Market Leader, growing in EMEA.

Role Purpose:

Supporting, engaging, and managing clients' use of our vending management system to improve profitability and efficiency.

Your Skills and Background:

Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management.

About Us:

SB Software develops management systems for vending, office coffee, and micro markets, focusing on innovation and client success. We serve the British Isles and are expanding.

Weekly Responsibilities:

• Responding to support queries via phone and email
• Providing accurate, customer-focused responses
• Escalating issues when necessary
• Communicating effectively and finding resolutions
• Assisting with software testing and implementations
• Supporting across platforms: Windows Desktop, SQL Server, Android, RDP/RD Web
• Escalating complex issues and managing client support via Zoho Desk and CRM

Candidate Requirements:

• Experience in customer-facing IT/support roles
• Proactive problem-solving skills
• Strong communication skills
• Ability to work independently and in teams
• Proficiency in Microsoft Applications and Android
• Organizational skills and willingness to learn

Desirable Skills:

• Multilingual abilities
• Microsoft SQL Server exposure
• AWS experience
• Vending industry knowledge
• Education to A-Level or equivalent

Why Join Us?

• Competitive salary and benefits
• Cutting-edge technologies
• Supportive team environment
• Professional growth opportunities

Interested? Apply now for a fast-track to our Leadership Team.

Previous Roles May Include:

1st Line Support, 2nd Tier Support, SaaS Support, Android Support, Windows Support, Junior IT Support, IT Graduate, Microsoft Applications Support, Tech Support, Customer Support.

Application Notice:

We value your privacy. Your data may be processed by our recruitment partner RR. Please refer to their Data Privacy Policy for details. Ensure you have the appropriate work permit if required.