Responsive repairs principle officer Ref OR 7218

Essential Employment; Loughborough; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading employment agency is seeking a Principal Officer – Repairs to oversee the responsive repairs team at Charnwood Borough Council. This pivotal role involves managing team performance, collaborating across departments, and ensuring high-quality service delivery to residents. Ideal candidates will demonstrate strong leadership skills and a commitment to customer satisfaction.

Qualifications

• Dynamic leader with experience in housing repairs.
• Ability to manage teams and drive performance.
• Strong focus on customer satisfaction and service delivery.

Responsibilities

• Lead the responsive repairs team and manage team performance.
• Collaborate across departments and manage external contractors.
• Improve service delivery and customer satisfaction.

Skills

Leadership

Customer Service

Team Management

Performance Improvement

Job description

About the Role

Are you a dynamic leader with a passion for delivering high-quality housing repairs services? Charnwood Borough Council is seeking a Principal Officer – Repairs to lead our responsive repairs team and ensure our residents receive an efficient, customer-focused service.

In this pivotal role, you’ll manage a team of Repairs Team Leaders, Operatives, and Business Support staff, driving performance and innovation across our responsive repairs and voids services. You’ll work collaboratively across departments, manage external contractors, and play a key role in improving service delivery and customer satisfaction.

Application Process

If you are interested in the role, please apply on our website with your CV. Alternatively, you can email your CV to [e-mail] quoting the reference number.

Additional Information

• Essential Employment is acting as an Employment Business in relation to this vacancy.
• Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks, including references, so please be prepared.

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