Recoveries Supplier Journey Developer

NatWest Group; Manchester; Remote; GBP 40,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Recoveries Supplier Journey Developer, der die digitale Bank der Zukunft mitgestaltet. In dieser Rolle verbessern Sie die Kundenreise, indem Sie ungesicherte Rückzahlungsanbieter leiten und verwalten. Sie werden die Möglichkeit haben, Veränderungen zu gestalten, die den Kunden in den Mittelpunkt stellen, während Sie gleichzeitig die geschäftlichen Ergebnisse im Auge behalten. Diese Position bietet die Chance, an vorderster Front bei der Transformation der Kundenbankerfahrung zu stehen und innovative Lösungen zu entwickeln, die den digitalen Wandel vorantreiben. Wenn Sie leidenschaftlich an Kundenservice und digitalen Innovationen interessiert sind, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Management von ungesicherten Rückzahlungsanbietern.
• Kenntnisse in der Gestaltung von Kundenreisen und der Umsetzung von Änderungen.

Responsibilities

• Leitung und Management aller ungesicherten Rückzahlungsanbieter.
• Überwachung der Lieferantenleistung und Steuerung durch Managementinformationen.

Skills

Kundenorientierung

Produktproposition

Prozessdesign

Änderungsmanagement

Stakeholder-Management

Datenanalyse

Kommunikationsfähigkeiten

Job description

Join us as a Recoveries Supplier Journey Developer

• This role offers an opportunity to help deliver on our ambitions to build and run the digital bank of the future.
• You’ll continually identify opportunities to digitise, improve, and manage the customer journey to deliver increased value and an effortless customer experience.
• It's an opportunity to be at the heart of changing our customers' experiences and how they bank with us, both now and in the future.

What you'll do

As our Recoveries Supplier Journey Developer, you’ll lead and manage all unsecured recoveries suppliers, including debt collection agencies, IVAs, debt purchasers, and other specialist suppliers. You'll deliver a prioritised journey backlog to improve the end-to-end customer journey, including identifying opportunities and providing your expertise. Working in sprints as part of a self-organising team, you'll ensure that we place the customer at the heart of everything we do, while maintaining a commercial focus. To do this, you'll build an understanding of, and anticipate, customer needs, and gather early feedback on what will deliver value.

Day-to-day, you’ll be:

• Delivering, consolidating, and automating all business performance and proposition activities that keep the customer journey running effortlessly.
• Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes.
• Managing supplier governance, assurance, risks, and incidents effectively, and seeking opportunities to increase resilience and outcomes within the customer journey.
• Making empowered decisions to deliver the prioritised digital journey backlog.
• Leading and coaching a team of supplier managers.
• Monitoring and driving supplier performance through MI and effective management.

The skills you'll need

We’re looking for someone who can put the customer at the heart of what they do and deliver great customer value. You’ll have expertise in product proposition and process design, change delivery, and customer experience design. You should also have good knowledge of critical Agile capabilities and ways of working.

We’ll also expect:

• Experience and process knowledge of unsecured recoveries supplier management.
• An understanding of collections and recoveries practices.
• Effective stakeholder management and engagement skills, with the ability to develop impactful presentations and present to various audiences.
• The ability to use data to drive commercial decisions and improve the customer journey.
• Experience of driving and delivering innovative ideas, harnessing digital and technological advances that benefit our customers.
• The ability to envision the future of digital banking.
• A proven ability to adapt to quickly changing environments.
• A talented communicator who can inspire and engage both customers and colleagues.

Hours

35

Job Posting Closing Date:

11/05/2025

Ways of Working: Remote First