Technology Support II - Markets Technology

J.P. Morgan; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading financial services company is seeking a Technology Support II to ensure operational stability and performance of production application flows. The role requires a Bachelor's degree in STEM and experience in technical support, with a strong emphasis on communication and teamwork. Join a dynamic environment where diverse perspectives are valued and innovation is encouraged.

Qualifications

• Experience in technical support or similar roles.
• Strong communication skills and ability to work well with others.
• Willingness to learn and adapt to new challenges.

Responsibilities

• Manage production processes to ensure efficiency and quality.
• Monitor environments and address issues to improve operations.
• Collaborate with teams to implement solutions and improvements.

Skills

Communication

Problem Solving

Team Collaboration

Adaptability

Passion for Technology

Education

Bachelor's degree in STEM or related field

Tools

Python

Unix

SQL

Geneos

Splunk

Dynatrace

Grafana

Job description

Technology Support II - Markets Technology

As a Technology Support III team member in Commercial and Investment Banking (CIB) Technology - Markets Technology team, you will ensure the operational stability, availability, and performance of our production application flows.If you are passionate about technology and enjoy working in a dynamic environment, this role is for you. We value diverse perspectives and are committed to fostering an inclusive workplace where everyone can thrive.

Job Responsibilities:

• Manage production processes to ensure efficiency and quality.
• Monitor environments and address issues to improve operations.
• Collaborate with teams to implement solutions and improvements.
• Communicate effectively with stakeholders to resolve challenges.
• Build strong relationships to enhance service delivery.

Required qualifications, capabilities, and skills:

• Bachelor's degree in STEM or related field, or equivalent experience.
• Experience in technical support or similar roles.
• Strong communication skills and ability to work well with others.
• Willingness to learn and adapt to new challenges.
• Passion for technology and innovation.

Preferred qualifications, capabilities, and skills:

• Experience in financial services or investment banking.
• Familiarity with tools like Python, Unix, SQL, Geneos, Splunk, Dynatrace, Grafana.

About the company

J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients' interests first.

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