Delegated Authority Claims Manager

AIG; Manchester; On-site; GBP 45,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Delegated Authority Claims Manager, where you will play a vital role in transforming risk management. This position offers a unique opportunity to leverage your technical expertise in claims oversight and analysis, ensuring adherence to contractual requirements while collaborating with key stakeholders. You'll be part of a dynamic team that values communication and operational excellence, making a significant impact on claims outcomes. Embrace a culture of inclusion and continuous learning, while enjoying a comprehensive benefits package that prioritizes your health and professional development.

Qualifications

• Strong technical and operational skills gained in an insurer or legal background.
• Expertise in Casualty EL/GL claims and Motor claims.

Responsibilities

• Manage oversight of TPA with delegated claims authority and performance.
• Perform regular trend analysis of claims metrics to benchmark TPA performance.

Skills

Technical and operational skills

Casualty EL/GL claims expertise

Motor claims knowledge

Microsoft Excel

Power BI

Financial acumen

Communication skills

Tools

Microsoft Excel

Power BI

Job description

Delegated Authority Claims Manager page is loaded

Delegated Authority Claims Manager

Apply locations Manchester Croydon
Time type Full time
Posted on Posted 7 Days Ago
Job requisition id JR2404846

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Delegated Authority Claims Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims!

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

About the role

Reporting into the UK Head of Casualty claims, the role will be a key member of the management team and provide support to all claims Lines of Business (LoB). The role will primarily be responsible for oversight and management of claims TPAs with delegated authority. This is a technical role supporting oversight of TPAs post the ‘on-boarding’ process, to monitor the cost and outcomes of claims and identify opportunities for improvement or remediation. The role will work in close collaboration with the UK Head of Claims Operations, the Claims TPA Governance Manager, and their respective governance and operations teams.

How you will create an impact

• Management of the oversight of TPA with delegated claims authority, their performance, claims outcomes, and adherence to contractual requirements
• Analytical focus and detail orientation to perform regular trend analysis of the claims MI to measure and benchmark TPA performance and claims outcomes
• Support in the early detection of high-value claims likely to breach the delegated authority, monitoring aggregates and adequacy of loss funds (including lapsed and ‘run-off’ accounts)
• Manage remediation of exceptions and work closely with key stakeholders as appropriate
• Full oversight of claims bordereau processing activity performed by the global payment & processing teams, including oversight of the BDX and financial reconciliation processes to ensure alignment between the claims bordereau, applicable loss fund, reserves, and claim payments
• Provide key monthly claims metric reporting
• Ensure adherence to regulatory requirements including, but not limited to, Consumer Duty, Operational Resilience, and Business Continuity, working closely with key stakeholders
• Understand the TPA onboarding process, due diligence, and contractual requirements; support onboarding when needed

What you’ll need to succeed

• Strong technical and operational skills gained in an insurer or legal background
• Expertise in Casualty EL/GL claims, Motor, and knowledge of one or more commercial Lines of Business (LoBs) is advantageous
• Excellent communication skills with the ability to influence stakeholders across all levels, including senior management
• Superior knowledge of Microsoft Excel & Power BI
• Strong financial acumen and ability to handle large and complex data issues

Ready to take the next step in your career? We'd love to hear from you!

At AIG, we value in-person collaboration, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

Our Total Rewards Program offers benefits focused on your health, wellbeing, financial security, and professional development, supporting you and your family.

Reimagining insurance to make a bigger difference to the world

AIG is a global leader in insurance solutions, committed to innovation and supporting communities. We invest in our people through continuous learning and a culture that celebrates diversity.

Welcome to a culture of inclusion

We are dedicated to creating a respectful and inclusive environment through learning, cultural activities, and Employee Resource Groups (ERGs). We are an equal opportunity employer and provide accommodations for applicants with disabilities. Please contact [e-mail] for assistance.

Functional Area: CL - Claims

We enable our clients’ growth and support our colleagues, fostering excellence and community involvement through programs like Volunteer Time Off and Matching Grants.