Experienced Casino Cashier

The Rank Group; London; On-site; GBP 33,000 - 37,000; Full time

Job description

Company Description

Located in the heart of London, The Victoria is Grosvenor Casinos flagship venue and has been entertaining our valued customers for 60 years.

We are set to enhance our vision with an upcoming £14 million refurbishment, positioning it as the premier gaming venue of choice in the UK for both our customers and team members.

With the biggest poker room in the UK, two floors of live gaming as well as an engaged and welcoming team, what’s not to love?

Join our elite cashier team today, during this exciting time of positive change, whilst working in the heart of the casino - the cash desk!

At Grosvenor Casinos, we're committed to becoming the UK's most loved casino group. Our venues are more than just places to play—they're community hubs where people can relax, socialise, and enjoy a safe and welcoming environment. With a diverse range of games, top-notch entertainment, and a fantastic selection of food and drinks, we're here to excite and entertain!

As we embark on an exciting period of growth, there's never been a better time to join our team. We’re committed to customer excellence and ensuring not only our customers but our colleagues are at the heart of everything we do. It's a great time to be part of Grosvenor Casinos as we continue to expand, innovate, and create memorable experiences for everyone.

Job Description

Grosvenor Casino, The Victoria

With the exciting upcoming investment, we will be operating two brand new cash desks within the venue and therefore we are looking for experienced cashiers to join our expanding team.

As a cashier, you will be entrusted with the finances of the club, correctly accounting for all transactions whilst complying with all gambling regulations and protecting the reputation of the company by adhering to its policies.

You will:

• Acknowledge, welcome and assist customers in the Cash Desk
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Collaborate and work as part of the cash desk and wider casino team
• Comply with all company procedures as required by the cash desk manual
• Comply with the Gambling Act, its regulations and Gambling Commission license conditions and codes of practice.
• Where appropriate, recommend the loyalty program to customers
• Support with any cash or asset counts in the club
• Maintain thorough records and accounts of all operations in the cash desk as per the cash desk manual and requested by the head cashier
• Report to the head cashier

Salary ranges from £33,488 - £36,878 per annum depending on experience (full time).

As a valued team member, you'll receive a number of benefits, including a share of uncapped tips, premium pay allowance after midnight (10% of hourly rate), free meal on shift, opportunity for overtime at 1.5 hours, an exciting and full social calendar, and 50% off food and soft drinks at Mecca and Grosvenor venues.

Qualifications

• Minimum 12 months experience operating as a cashier in a casino cash desk & PFL is essential
• Excellent numeracy skills, with the ability to account for and manage large sums of cash accurately
• Strong understanding of or willingness to learn legislation related to the cash desk function, sufficient to pass a competency test
• Must be able to work shifts at any time of the day, including weekends and bank holidays
• Exceptional customer service skills with the ability to maintain a professional demeanour in high-pressure situations
• Proficiency in using cash handling equipment and casino management software
• Demonstrated ability to work effectively in a team environment
• Strong attention to detail and ability to maintain accurate records
• Excellent communication skills, both verbal and written
• Knowledge of anti-money laundering (AML) procedures and responsible gambling practices
• Ability to stand for extended periods and handle physical aspects of the job
• Flexibility to adapt to changing work schedules and casino needs
• Previous experience in a high-volume cash handling environment is preferred