Access & Triage Co-Ordinator

NHS; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking healthcare team as an Access & Triage Coordinator. In this vital role, you'll provide essential support to patients, ensuring they receive timely care from the right professionals. Your responsibilities will include managing appointments, supporting clinical teams, and promoting online access to services. This position offers a unique opportunity to make a real difference in patient care while working in a collaborative environment. If you're passionate about healthcare and have strong communication skills, this role is perfect for you.

Qualifications

• Experience in a healthcare setting is preferred.
• Ability to manage patient information accurately.

Responsibilities

• Deliver proactive service following triage guidelines.
• Manage triage rotas and appointment systems.

Skills

Patient Communication

Triage Protocols

Appointment Management

Administrative Support

Education

Relevant healthcare qualification

Job description

Job summary

We have an exciting vacancy within the Access & Triage Team at Tanworth Lane for an Access & Triage Coordinator to join our team. You will be an integral part of the triage team, providing a professional and effective response to the patients who access our services. This will be both online and over the telephone, signposting patients correctly to ensure they receive the right care, at the right time, by the right healthcare professional for their individual care needs. You will provide support to the clinical triage team, designing and monitoring rotas, managing the appointment system, and providing support and training for administrative staff.

Main duties of the job

• Deliver a proactive and engaging service following triage guidelines and protocols.
• Probe and question patients effectively, documenting patient information accurately and appropriately.
• Manage and monitor the triage rotas and appointment system.
• Process online and telephone requests for appointments, visits, and consultations, directing patients to suitable healthcare professionals.
• Initiate contact with and respond to requests from patients, team members, and associated agencies.
• Promote and assist patients in accessing services via online portals.
• Work closely with triage clinicians, offering administrative support via in-house systems.

About us

Tanworth Lane Surgery is part of a wider group of GP Practices working collaboratively.

Flexibility to work at other premises when required is essential, as is willingness to travel for training and development. The key GP Practice locations include:

• Knowle Surgery, 1500 Warwick Road, Knowle B93 9LE
• Meadowside Family Health Centre, 30 Winchcombe Road, Solihull, B92 8PJ
• Park Surgery, 278 Stratford Road, Shirley, Solihull, B90 3AF
• Village Surgery, Cheswick Way, Cheswick Green, Solihull, B90 4JA
• Yew Tree Medical Centre, 100 Yew Tree Lane, Solihull B91 2RA

If interested in applying for the Access & Triage Coordinator role at GPS Healthcare, please submit your CV and a supporting statement explaining how you meet the essential criteria and your motivation for the role to [e-mail] by 16 May 2025.

See the full Job description for more details.