Registration Service Officer (Frontline)

TN United Kingdom; Chelmsford; On-site; GBP 12,000 - 14,000; Part time

Job summary

A leading company in Chelmsford seeks a Registration Service Officer (Frontline) to deliver vital registration services. The role involves registering births, deaths, and managing marriage notices, requiring strong attention to detail and proficiency in Microsoft applications. Flexible working options and career development opportunities are offered.

Benefits

Flexible working options

Career development opportunities

Commitment to diversity and inclusion

Qualifications

• Experience in registration or a relevant service.
• Understanding of confidentiality and data protection legislation.

Responsibilities

• Ensure registrations are completed accurately and timely.
• Collaborate with stakeholders to define requirements.

Skills

Attention to Detail

Customer Service

Mobility

Education

'A' level/NVQ 3 or equivalent

Tools

Microsoft Office

Job description

Job Description

Position: Registration Service Officer (Frontline)

Type: Permanent, Part-Time (18.5 hours/week)

Location: Chelmsford Library, with coverage at other offices as required

Salary: £12,540 to £13,826 per annum based on hours worked

Working Hours: 8:50am - 5:00pm, with a four-week rolling rota:

• Week 2 – Monday, Tuesday
• Week 3 – Monday, Tuesday, Saturday
• Week 4 – Monday, Tuesday

Role Overview

The Registration Service Officer (Frontline) plays a vital role in delivering core registration services, including registering Births, Deaths, Stillbirths, and managing Notices of Intent for Marriages and Civil Partnerships. The role requires organisation, attention to detail, and proficiency in Microsoft applications. Full training will be provided to ensure compliance with legislative and statutory duties in accordance with GRO regulations. The role involves interaction with colleagues, partners, and stakeholders to achieve service excellence.

Requirements

• Mobility across operational areas, with a valid driving license and access to a vehicle, or alternative mobility arrangements
• Experience in registration or a relevant service, with strong attention to detail
• Understanding of confidentiality and data protection legislation
• Proficiency in Microsoft Office and web-based applications
• Educated to 'A' level/NVQ 3 or equivalent

Responsibilities

• Ensure registrations are completed accurately and timely, adhering to regulations
• Collaborate with stakeholders to define requirements and deliver services
• Maintain high standards of customer service with empathy
• Comply with internal and external regulations and standards
• Participate in service improvement initiatives

Why Work for Essex?

Essex County Council offers a dynamic environment with flexible working options, opportunities for career development, and a commitment to diversity and inclusion. We are proud to be a Disability Confident Leader and promote a safe, respectful workplace.

Additional Information

We are committed to safeguarding and promoting the welfare of children and vulnerable adults. If you require reasonable adjustments during the recruitment process, please speak to our Recruiters. For more details, visit our careers site or contact us directly.