Specialist Account Manager

Fuel Learning; Swadlincote; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading company in leadership and management development is seeking a Specialist Account Manager to oversee project delivery for a high-profile client. This role involves managing timelines, resources, and communications to ensure exceptional service and operational excellence. The ideal candidate will have proven experience in managing complex client programmes and strong organizational skills. The position offers a competitive salary and hybrid working arrangements.

Benefits

Competitive salary

Hybrid working

Professional development opportunities

Qualifications

• Proven experience managing high-value or complex client programmes.
• Excellent project and programme planning skills.

Responsibilities

• Lead the operational delivery of client programmes.
• Co-ordinate internal teams to align timelines and logistics.

Skills

Project Management

Organizational Skills

Client Communication

Tools

monday.com

MS Office

Job description

About the Role

We’re looking for a highly organised and proactive Specialist Account Manager to ensure the smooth and successful delivery of projects for a large and complex client. This role is central to bringing our leadership and management development solutions to life, from implementation planning through to operational delivery.

Reporting to the Head of Sales and Marketing, you’ll work closely with internal teams and client stakeholders to co-ordinate timelines, resources and communications, ensuring every programme is delivered on time, on budget and to a consistently high standard. As the operational lead for your account, you’ll act as the key point of contact during project delivery, providing continuity and exceptional service throughout.

Key Responsibilities

• Lead the operational delivery of the client’s programmes, acting as the main point of contact during implementation
• Co-ordinate internal teams (design, delivery, resource, venues) to align timelines, logistics and deliverables
• Maintain comprehensive project plans using monday.com to track milestones, tasks and responsibilities
• Ensure right people, right place, right time: overseeing logistics, resources and communications
• Monitor programme performance, budgets and KPIs, ensuring alignment with the client’s expectations
• Support the Account Director by providing programme insight, updates and operational continuity
• Deliver structured communications and ensure all stakeholders are kept informed throughout
• Continually seek opportunities to improve processes and increase efficiency across delivery operations

What Success Looks Like

• Programmes run seamlessly and exceed client expectations
• Timelines and deliverables are met without compromise on quality
• Client experience is consistently excellent communication and service
• Clear, consistent internal co-ordination with minimal disruption or duplication
• Accurate, timely tracking of budgets, metrics, and progress against plan

Essential Requirements

• Proven experience managing high-value or complex client programmes
• Excellent project and programme planning skills, including use of project management software (preferably monday.com)
• Strong organisational abilities and attention to detail
• Client-facing skills with a proactive, professional approach to communication
• Confident managing multiple projects and deadlines concurrently
• Experience tracking budgets and commercial deliverables
• Highly competent in MS Office, monday.com and digital communication tools
• Ability to think ahead, anticipate challenges, and propose solutions
• A team player with a passion for operational excellence and continuous improvement

What We Offer

• Competitive salary £35,000-£40,000 DOE
• Hybrid working (home-based with regular travel to our Measham office and client sites across the UK)
• The opportunity to work on meaningful programmes with a high-profile client
• A supportive and collaborative culture focused on quality, service, and innovation
• Ongoing professional development and progression opportunities

We are an equal opportunities employer committed to fostering a diverse and inclusive workspace. We welcome applications from all qualified individuals regardless of race, colour, religion, gender, age, national origin, disability or any other protected characteristic.