Independent Living Adviser (Appointeeships)

Penderels Trust; West Midlands; Hybrid; GBP 26,000; Full time

Job summary

Join a leading not-for-profit organization dedicated to providing independent living services for individuals with disabilities. As an Independent Living Adviser, you will play a vital role in supporting vulnerable individuals by managing their financial arrangements and ensuring their independence. This varied position allows for flexible working from home while also requiring travel within the community. You will work collaboratively with local authorities and other agencies, ensuring that all Appointeeships are managed effectively and in a person-centered manner. If you are passionate about making a difference and have the skills to support those in need, this opportunity is perfect for you.

Qualifications

• Experience working with vulnerable individuals is essential.
• Strong communication and customer service skills are required.
• Proficiency in Microsoft Office is necessary.

Responsibilities

• Manage financial arrangements for individuals under Appointeeship.
• Liaise with Local Authorities and ensure compliance with guidelines.
• Maintain accurate records and safeguard against financial abuse.

Skills

Experience of working with vulnerable people

Customer service experience

Clear communication skills

Diary and workload management

Current driving licence

Microsoft Office proficiency

Document production skills

Data entry and maintenance

Excellent telephone manner

Teamwork and initiative

Flexibility and deadline management

GCSE Grade 'C' or equivalent in English and Maths

Education

GCSE Grade 'C' or equivalent in English

GCSE Grade 'C' or equivalent in Maths

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We are looking for someone to provide the Appointeeship Service to a caseload of individuals in Worcestershire. This is a varied role: working from home and involving travel throughout the community. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.

Salary:£25,610 per annum

Hours: 37 hours

Days & Times: Monday – Friday, 8:30am to 5:00pm.

Closing: Thursday 22^nd May 2025

Interview date: TBC with candidates. Interviews may take place face to face or via video conferencing software. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders for our emails).

The Role - As an Independent Living Adviser (Appointeeships), your main duties will include:

• Acting as an appointee for a caseload of individuals to ensure all financial arrangements are properly documented and managed within Penderels Trust guidelines.
• Ensuring Appointeeships are managed in a person-centred approach that promotes the independence of the individual
• Ensuring that systems are in place for each individual receiving an Appointeeship and to ensure that they are safeguarded from fraud and financial abuse
• Liaising with Local Authorities, the DWP and other official agencies in all matters relating to Appointeeships including change of circumstances and to do this without unnecessary delay resulting in over/underpayments.
• To organise and attend meetings and/or reviews with customers, colleagues and local authority staff where necessary including initial visits to new Appointeeships
• To keep up to date with changes to legislation relating to Appointeeships
• Entering and maintaining information on a central database relating to all individuals receiving an Appointeeship

Skills, Experience and Qualification - We are looking for someone with the following attributes:

• Experience of working with vulnerable people
• Experience of providing information or advice to others or within a customer service environment
• Ability to communicate clearly both verbally and in writing, adapting your style to suit the audience.
• Ability to manage diary and workload effectively.
• Current driving licence and unrestricted use of vehicle
• Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook)
• Ability to produce letters and other documents to a high standard.
• Ability to input and maintain accurate data records.
• Excellent telephone manner
• Ability to work as part of a team and on own initiative.
• Ability to work flexibly and to deadlines.
• Hold minimum GCSE Grade 'C' or equivalent in English and Maths

This post is subject to the completion of a satisfactory enhanced DBS check prior to appointment.

Penderels Trust is aDisability Confident Employerand will offer a guaranteed interview to disabled candidates who meet the job specification.