Portuguese Customer Service in Wilmslow)

JOBWISE; Wilmslow; On-site; GBP 26,000; Part time

Job summary

A leading company in the sports hospitality industry is seeking a Customer Service Representative fluent in Portuguese or Spanish. This role involves supporting major international sporting events and managing customer inquiries effectively. The successful candidate will work in a dynamic team environment and contribute to operational excellence while enjoying various benefits, including potential international travel.

Benefits

25 days holiday plus bank holidays

Life insurance

Pension contributions

On-site parking

Option to work from home one day per week

Potential international travel

Qualifications

• Fluent in English and Portuguese/Spanish at a business level.
• Professional customer service experience, handling face-to-face and remote interactions.

Responsibilities

• Support hospitality operations for a major international club football event.
• Manage customer inquiries via email, live chat, and phone.
• Draft and translate internal and external communications.

Skills

Customer Service

Communication

Problem Solving

Organization

Tools

Microsoft Office

Salesforce CRM

Job description

Job Opportunity: Customer Service Representative (Portuguese or Spanish)

Are you looking to start 2025 with a new opportunity? Join a dynamic team within the sports hospitality industry, supporting major international sporting events!

We are seeking a Portuguese or Spanish Customer Service Representative based at our UK headquarters in Wilmslow. The successful candidate will work with a talented team across 68 territories and 25+ nationalities, specializing in Operations, Sales, Marketing, Customer Services, and Event Production.

Responsibilities:

• Support hospitality operations for a major international club football event in the USA.
• Manage customer inquiries via email, live chat, and phone, advising on policies and regulations.
• Assist in delivering the Official Hospitality Programme on time.
• Draft and translate internal and external communications as needed.
• Input data using Microsoft Office, Salesforce CRM, and internal systems.
• Perform administrative tasks under the guidance of the Customer Service Team Leader.
• Contribute to CRM communications, customer response templates, FAQs, and informational documents.
• Ensure compliance with ISO standards.

Candidate Requirements:

• Professional customer service experience, handling face-to-face and remote interactions.
• Fluent in English and Portuguese/Spanish at a business level.
• Excellent telephone and communication skills.
• Self-motivated, organized, and able to solve problems efficiently.
• Capable of working under pressure and meeting deadlines with flexibility in working hours.
• Proficient in Microsoft Office tools.

Benefits:

• Salary: GBP 25,500
• Working hours: 09:00 - 18:00 or 08:00 - 17:00, Monday to Friday
• 25 days holiday plus bank holidays
• 18-month fixed-term contract
• Life insurance and pension contributions
• On-site parking
• Option to work from home one day per week
• Potential international travel and attendance at sporting events

Interested? Apply now by sending your CV. We aim to respond within 2 days. Please note that if you haven't been contacted within this timeframe, your application was unsuccessful. Visit our website for other opportunities. Jobwise Ltd is an employment agency, and your application data may be stored securely.