Transcon Agent

Expeditors; Greater London; On-site; GBP 25,000 - 45,000; Full time

Job description

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Transcon Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operational system.
• Track and Trace Transcon files and reporting.
• Ensure accurate and timely client and vendor billing.
• Ensure delivery of freight and timely clearance when applicable.
• Interact with customers in arranging their shipments to meet customers service standards.
• Contribute and maintain good relationships with suppliers.
• Meet compliance at all times.
• Network communications, timely responses to emails and requests.
• Meet KPI standards in accordance with Company policy.
• Understand customers' procedures and maintain updated internal DLSOPs.
• Escalation of problems to Management when necessary.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.

Knowledge

• Expeditors’ Company Policies and Procedures.
• Basic local regulatory knowledge for compliance.
• Global Logistics Industry knowledge.
• Hazardous materials certification (preferred).

Qualifications

Skills

• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word).
• Fluent in English.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Behaviours

• Positive and willing to help attitude.

Must have the right to work in the UK.

Additional Information

Must be eligible to work in the UK.

Expeditors offers excellent benefits:

• Private Medical Insurance.
• Pension Scheme.
• Life Assurance.
• Bike to work scheme.
• Employee Stock Purchase Plan.
• Training and Personnel Development Programme.