Customer Service Advisor 6months FTC

NEC Software Solutions; Hartlepool; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company dedicated to improving public services through innovative software solutions. As a vital team member, you will support the delivery of essential eligibility services, ensuring accurate processing and exceptional customer engagement. Your role will involve liaising with applicants and utilizing advanced systems to manage applications efficiently. This position offers a fantastic benefits package, including private medical cover and access to professional development resources. If you have a passion for making a difference and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Above-average pension scheme

Private medical cover

Paid holidays

Life assurance

Pension contributions

Flexible benefits

Free access to LinkedIn Learning

Qualifications

• Experience in contact/processing center work.
• Proven track record of meeting operational targets.

Responsibilities

• Support delivery of Eligibility Services via various application methods.
• Process applications and queries using the NEC interface.

Skills

Attention to detail

Excellent telephone manner

Strong computer skills

Excellent communication skills

Organizational skills

Tools

Google Mail

Google Drive

Google Forms

Job description

Company Description

Come join us and make a difference in the world! Discover more at www.necsws.com

Job Description

1. Support delivery of our Eligibility Services contract work via online, telephone, and postal applications.
2. Act as the first point of contact for applicants and system administrator for the NEC system to input and process applications.
3. Process applications, queries, and payments using the computerized NEC interface, ensuring professionalism, accurate data recording, and timely processing.
4. Liaise with applicants to process information into the Northgate System.
5. Undertake eligibility checks with applicants, seeking information directly and utilizing digital interfaces for confirmation.
6. Understand the legislation and criteria involved in various eligibility services.
7. Comply with the Processing Services Customer Charter when handling calls.
8. Complete statistical information as instructed by the Service Manager.
9. Support system access requests and assist customers accordingly.
10. Work as part of a team to meet targets set by the Service Manager.
11. Respond to enquiries from clients, citizens, and colleagues professionally.
12. Share knowledge to ensure continuity in your absence, with proper handovers.

Qualifications

1. Experience in contact/processing center work.
2. Attention to detail and accuracy in data processing.
3. Excellent telephone manner.
4. Knowledge of service center processes, policies, and procedures.
5. Strong computer skills, especially with Google Mail, Google Drives, Google Forms, etc.
6. Excellent communication and written skills.
7. Proven track record of meeting operational targets.
8. Well organized.

Additional Information

We offer an excellent benefits package including an above-average pension scheme, private medical cover, paid holidays, life assurance, pension contributions, flexible benefits, and free access to LinkedIn Learning.

Other Information

• Candidates must demonstrate a right to work and travel within the UK.
• All offers are subject to vetting, checks, and references.
• A DBS check may be required depending on the role.

Who We Are

We’re NEC Software Solutions, part of NEC Corporation. Our software supports emergency dispatch, healthcare, transportation, and more. Join us to help improve public services and make a difference in the world.