Senior Client Success Manager

JR United Kingdom; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Senior Client Success Manager to drive client retention and satisfaction. This role involves managing key accounts, developing strategic plans, and ensuring high service standards. The ideal candidate will possess strong communication skills and a commercial mindset, thriving in fast-paced environments.

Qualifications

• Proven experience managing strategic client accounts.
• Strong commercial mindset with experience in identifying revenue opportunities.

Responsibilities

• Own and manage a portfolio of key accounts.
• Develop tailored account plans aligned to client goals.
• Lead execution of key client initiatives.

Skills

Client Relationship Management

Strategic Planning

Commercial Awareness

Analytical Skills

Effective Communication

Job description

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Client:

TopSource Worldwide

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

The Senior Client Success Manager plays a critical role in driving retention, satisfaction, and growth across our client base—and in helping us deliver on our ambition to become the world’s most trusted global employer services partner.

In this role, you’ll take full ownership of a client portfolio, acting as the strategic link between our services and their business goals. From onboarding through to long-term success, you’ll lead the relationship—ensuring every client feels supported, engaged, and confident in choosing TopSource Worldwide as their partner of choice.

You’ll deliver regular business reviews, maintain high service standards, and work closely with stakeholders to identify new opportunities for value and growth. You’ll also play a key part in driving commercial outcomes—helping us meet revenue goals, improve margins, and expand the impact of our services across global markets.

This is a role for someone who thrives on building lasting relationships, spotting opportunities others miss, and being the reason clients say, “I trust TopSource Worldwide”

? Key Responsibilities

Client Relationship Leadership

• Own and manage a portfolio of key accounts, building long-term, strategic relationships with senior client stakeholders.
• Act as the central point of contact—ensuring issues are resolved promptly and proactively.
• Maintain a regular cadence of engagement to stay ahead of evolving client priorities.

Strategic Account Planning

• Develop tailored account plans aligned to client goals, with a clear roadmap for retention, satisfaction, and growth.
• Identify upsell and cross-sell opportunities and translate client challenges into scalable solutions.

Client Experience & Retention

• Monitor service delivery and client satisfaction rigorously.
• Lead service reviews, gather structured feedback, and implement action plans to improve outcomes.
• Drive initiatives to reduce churn and strengthen long-term client commitment.

Project Oversight

• Lead the execution of key client initiatives—coordinating across internal functions to ensure high-quality, timely delivery.
• Act as the voice of the client internally, ensuring alignment on priorities and expectations.

Reporting & Commercial Impact

• Provide timely reporting on account performance, engagement metrics, and pipeline opportunities.
• Contribute to revenue growth and margin improvement through commercial awareness and account insight.

Internal Collaboration & Influence

• Work cross-functionally with Sales, Operations, and Product teams to deliver an integrated and consistent client experience.
• Influence internal decision-making by advocating for client needs with data, evidence, and clarity.
• Proactively identify issues and intervene early—balancing client priorities with internal capabilities.
• Manage complex, high-stakes conversations with confidence and clarity.
• Feed client insights into service and process improvement initiatives.
• Stay informed on industry trends, client sector challenges, and evolving best practices to add value beyond the brief.

Profile & Experience

• Proven experience managing strategic client accounts in EOR, payroll, HR services, or professional services.
• Comfortable operating in fast-paced, high-growth environments across multiple service lines and geographies.
• Strong commercial mindset with experience in identifying revenue opportunities and contributing to margin improvement.
• Effective communicator across all levels—able to present, influence, and resolve with credibility and clarity.
• Analytical, data-driven, and comfortable using insights to drive strategic decisions.
• Track record of leading client relationships, managing escalations, and creating long-term value.
• Collaborative leadership style with the ability to align internal teams toward shared client goals.

Success Metrics

• Client retention and NPS
• Revenue growth and margin expansion within accounts
• Delivery of client change initiatives and projects
• Internal stakeholder alignment and feedback