Casual Retail Assistant

TN United Kingdom; Leeds; On-site; GBP 18,000 - 24,000; Part time

Job summary

A leading UK automotive parts distributor seeks a Casual Retail Assistant to enhance customer service and sales. This role involves serving customers, fulfilling orders, and maintaining a professional image. Ideal candidates will have retail experience, strong customer service skills, and a positive attitude towards problem-solving.

Qualifications

• Proven customer service or sales/retail experience.
• Target-driven and motivated.
• Confident in using IT systems.

Responsibilities

• Serve trade and retail customers for click and collect orders.
• Pick relevant parts from the warehouse.
• Contribute to positive team performance.

Skills

Customer service skills

Sales experience

Attention to detail

IT skills

Tools

MS Office

MAM

Allicat

Job description

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About The Role

At GSF Car Parts, the role of a Casual Retail Assistant is essential in delivering excellent Customer Service. You will be a key member of the team, contributing to branch and individual targets through face-to-face sales, servicing click and collect orders, and developing strong customer relationships.

Main duties include:

1. Serve trade and retail customers for click and collect and general orders, maximising sales where possible.
2. Pick relevant parts from the warehouse to fulfill customer orders.
3. Assist the sales team with product promotions by answering telephone and electronic queries.
4. Satisfy customer needs regarding part orders, returns, or queries.
5. Check customer returns for resale, warranty, or surcharge.
6. Contribute to positive team performance and work towards personal sales benchmarks.
7. Utilize the E-learning portal to develop product knowledge and improve performance.
8. Maintain cleanliness and tidiness of customer-facing areas.
9. Develop strong relationships with customers and understand their garage needs.
10. Promote a professional image of the company, representing our values.
11. Work towards achieving relevant KPIs.

Working hours: Casual basis to cover sickness and annual leave, including weekend work.

About You

What you'll need to succeed:

1. Proven customer service or sales/retail experience in a customer-facing role.
2. Target-driven and motivated to achieve results.
3. Excellent customer service skills.
4. Positive approach to customer queries, proactively seeking resolutions.
5. Confident in using IT and computer systems.
6. Ability to work well with others.
7. Excellent attention to detail.
8. Knowledge of car parts or the automotive industry is advantageous but not essential.
9. Knowledge of MAM, Allicat, MS Office is desirable.

About Us

GSF Car Parts is a leading UK automotive parts distributor, supplying thousands of independent garages across the UK and Ireland with parts, tools, and equipment. Our network includes numerous branches nationwide, supported by centralised expertise in procurement, marketing, and supply chain. We benefit from integrated IT systems, including our industry-leading catalogue system, Allicat, and access to our national garage programme, Servicesure.