Retail Lead - Service/Operations - Oxford Circus

Nike; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Nike is opening a new store in Oxford Circus and is seeking a Retail Lead to provide world-class service. The role involves coordinating a team, ensuring compliance with brand standards, and delivering an exceptional consumer experience. Join a diverse and inclusive team with competitive benefits and opportunities for growth.

Benefits

Competitive compensation and benefits package

Monthly performance-based bonus

Generous employee discounts

New NIKE outfit for team members

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.

Responsibilities

• Deliver exceptional consumer service and ensure a premium brand experience.
• Coordinate, coach, and motivate employees.
• Support daily business operations to meet sales targets.

Skills

Customer service

Communication

Team management

Sales techniques

Job description

NEW STORE OPENING - OXFORD CIRCUS

Nike Oxford Circus is looking for a Retail Lead to join our team and provide world-class service to our consumers.

What You Bring

Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience. You will coordinate, coach, and motivate employees, support daily business operations to meet sales targets, and be a brand ambassador for NIKE’s initiatives. You will also ensure store compliance with NIKE standards and guidelines.

Our leads specialize in one business area but support cross-functionally:

• Commercial: Support efficient product receiving, inventory accuracy, visual presentation standards, and timely initiative launches.
• Athlete Experience: Ensure the team delivers the highest quality athlete experience.
• Consumer Experience: Lead by example to deliver excellent sales floor service and bring the consumer journey to life.

What You Get

• Competitive compensation and benefits package
• Opportunity for monthly performance-based bonus
• A supportive, diverse, and inclusive team environment
• A career with a leading company in sports and fashion
• Generous employee discounts and a new NIKE outfit for team members

Qualifications

• Customer service and/or retail experience preferred
• Ability to manage a small team of peers
• Effective communicator, brand ambassador, and collaborative team player
• Ability to apply product sales techniques
• Flexible scheduling, including day, evening, weekends, and holidays, as needed

Apply online now. We are waiting for you!