EU AI Technical Governance Manager

American Express; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company where your expertise in AI governance will drive compliance and innovation. In this role, you will support the EU AI Act framework, ensuring AI systems meet regulatory obligations. Collaborate with diverse teams to enhance the efficiency of AI governance processes while developing training modules. This position offers a unique opportunity to impact the future of AI within a supportive environment that prioritizes your well-being, career growth, and collaborative culture. If you're passionate about advancing AI governance and compliance, this is the perfect opportunity for you.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical benefits

Flexible working model

Generous paid parental leave

Access to wellness centers

Confidential counseling support

Career development opportunities

Qualifications

• Significant experience in data science and AI governance.
• Demonstrated understanding of AI development lifecycle.
• Strong English verbal and written communication skills.

Responsibilities

• Support execution of the EU AI Act governance framework.
• Provide expert guidance on technical controls for compliance.
• Deliver clear reporting on key metrics for AI governance.

Skills

Data Science

Machine Learning

AI Governance

Financial Services Knowledge

Technical AI Principles

Communication Skills

Critical Thinking

Education

Degree in Computer Science

Degree in Data Science

Degree in Statistics

Tools

Tableau

Power BI

Job description

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us decide the future of American Express.

International Card Services (ICS) brings together our International Consumer and Small & Medium Size Enterprises (SME) issuing activities, as well as our Commercial Large Market sales and account development teams outside of the United States under a single organization to accelerate our growth.

How will you make an impact in this role?

• Working within American Express' EU AI Governance Team, support the execution of the EU AI Act governance framework by performing evaluations of AI systems to assess compliance with the technical obligations of the legislation including accuracy, robustness, interpretation and bias mitigation
• Support the governance team with AI system risk classification as per the EU AI Act by reviewing technical information submitted by AI development teams
• Serve as a point of contact for internal stakeholders with regards to EU AI Act compliance and 1st line-of-defence AI governance
• Provide expert guidance on the design and implementation of technical controls to meet regulatory obligations (e.g. across accuracy, fairness, robustness), leveraging internal partnerships with stakeholder teams (e.g. Tech, AI development and cybersecurity teams)
• Help design and roll-out training modules and guidance to support the development of AI systems in line with the EU AI Act
• Take responsibility for the AI registry used to capture the outcomes of the EU AI Act governance process, ensuring it is consistently updated with accurate AI system details, risk classifications, and review outcomes
• Ensure technical documentation, testing results, and system assessments are available to support internal audits, regulatory exams, and external reviews
• Deliver clear and timely reporting on key metrics, including risk indicators, control effectiveness, and assessment outcomes, to support visibility across the company
• Stay informed on regulatory changes and emerging best practices related to technical AI governance and partner with the General Counsel's Office to translate into processes and guidance
• Identify opportunities for enhancing the efficiency and effectiveness of the EU AI Act technical governance process and contribute to process improvement initiatives, including considering tooling enhancements

Minimum Qualifications

• Significant experience in data science, machine learning/AI engineering, or related disciplines combined with recent experience in AI governance, and an interest in advancing a career in operational processes for technical AI governance and compliance
• Demonstrated financial services industry experience with understanding of modelling techniques for credit and fraud risk decisioning
• Demonstrated understanding of the AI development lifecycle within an organisation, and how AI is technically applied within an organisation to drive value (both generative and traditional AI)
• Practical experience applying or advising on technical AI governance principles-such as fairness, accountability, transparency, and robustness-in the development and evaluation of AI systems
• Familiarity with common techniques and tools for assessing model bias, interpretability, drift, and performance stability
• Ability to collaborate and build effective relationships with stakeholder groups across different levels in the organisation and across multiple jurisdictions to enable a cohesive approach to EU AI Act governance
• Makes collaboration essential - seeks out and values the input of others, encourages a collaborative culture for their team, entertains new ideas with an open mindset
• Strong English language verbal and written communication skills, with an ability to craft messages that clearly and succinctly communicate key messages for senior audiences
• Critical thinker with a data-driven approach to problem solving, able to apply structured reasoning to support informed decision-making and desired outcomes
• Degree or equivalent experience in a relevant field (e.g., Computer Science, AI, Data Science, Statistics, Machine Learning, Engineering)

Preferred Qualifications

• Experience managing a team, or of line management
• Knowledge of the EU AI Act and its obligations, and/or familiarity with adjacent regulations e.g., GDPR
• Familiarity with AI governance platforms and tooling
• Relevant industry certifications, incl. AI governance or Risk Management
• Familiarity with dashboarding tools (e.g. Tableau, Power BI)

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.