Cloud Services Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the UK seeks a Cloud Engineer to join their Engineering team in Southampton. This role involves developing customer relationships, managing documentation, and supporting various Cloud technologies. Candidates should have a strong work ethic and interest in Cloud technologies, with opportunities for professional development and benefits.

Benefits

26 days of leave

Pension scheme

Family policies

Health support

Discounts

Qualifications

• Interest in Cloud technologies, including Azure knowledge.
• Experience working in a support environment.
• On-premise Cloud Services experience desirable.

Responsibilities

• Train internal staff and customers on products and solutions.
• Monitor customer incidents and report on accounts.
• Create documentation such as TA, POC, RFC, WI, and SoW.

Skills

Cloud technologies

Leadership

Communication

Education

MCSA

VCP 6.x-DCV

LPIC-2

Tools

Azure

Linux

MS SCCM

MS Exchange

Microsoft SQL Server

Azure MFA

VMware vCloud Director

Job description

Social network you want to login/join with:

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Client:

Telent

Location:

bristol, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Location: Southampton

Job type: Full time, permanent

Job ref: 1415

Telent's Network Services division is looking for a Cloud Engineer to join our Engineering team based in Southampton. This role offers the chance to work with a talented team of Cloud, Network, and Security specialists, supporting your growth and development as a Cloud Engineer and exposing you to challenging projects.

The Cloud Engineer will develop and maintain relationships with internal and external customers, providing proactive service to ensure high customer satisfaction. They will serve as a bridge between the engineering team and Service Delivery, Projects, and Service Desk within Telent.

Our Technology Teams are committed to bringing the digital revolution to various sectors across the country. Join us to innovate and develop networks and systems for millions, making a significant impact by helping to keep the nation's critical infrastructure connected and protected 24/7.

Cloud Engineer - Responsibilities:

• Train internal engineering staff and customers on products and solutions.
• Assist with Professional Services and Sales opportunities within Network Services.
• Monitor customer incidents and report on nominated accounts.
• Highlight trends, security threats, or technical bulletins impacting customers.
• Manage documentation and technical information related to customer platforms and Telent Cloud Services.
• Adhere to internal and external processes regarding task management and reporting.
• Assist with Proof of Concept scenarios, Type Approval activities, and lab testing.
• Create TA, POC, RFC, WI, and SoW documentation.
• Perform peer reviews of engineering documentation.
• Lead in pre-staging equipment for customer sites.
• Participate in customer meetings such as support reviews and incident reviews.
• Ensure accurate and timely submission of timesheets, expenses, and overtime.
• Align certifications and training with business objectives.
• Follow GDPR and security policies regarding sensitive data and incident reporting.

Who you are:

The ideal Cloud Engineer will have an interest in Cloud technologies, including some Azure knowledge, Linux, MS SCCM, and MS Exchange. We will support your development in these areas. You should have a strong work ethic, a can-do attitude, and experience working in a support environment. On-premise Cloud Services experience is also desirable.

• Certifications such as MCSA, VCP 6.x-DCV, LPIC-2 (desirable)
• Networking knowledge
• Experience with Microsoft SQL Server, Azure MFA, and VMware vCloud Director
• Leadership qualities and excellent communication skills
• Ability to work independently and as part of a team

What we offer:

A diverse and inclusive environment with opportunities for development, along with benefits such as 26 days of leave, pension scheme, family policies, health support, discounts, and more.

Our values:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focussed

#LI-Hybrid #TJ-Hybrid