Property Operations Manager

Howden Group Holdings; Milton Keynes; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an experienced Operations and People Manager to lead a dynamic team in managing a high-volume property portfolio. This full-time role offers the opportunity to shape operational excellence and drive sustainability initiatives within the organization. You will be at the forefront of delivering exceptional service across multiple sites, collaborating with senior leadership, and mentoring a dedicated team. If you have a passion for property management and a commitment to excellence, this is your chance to make a significant impact in a supportive and innovative environment.

Benefits

Flexible Working Hours

Hybrid Working Options

Diversity and Inclusion Initiatives

Qualifications

• Proven experience in multi-site property management and team leadership.
• Expertise in managing operational budgets and health and safety standards.

Responsibilities

• Oversee daily operations of a high-volume property portfolio.
• Lead and mentor a team of Facilities colleagues for high performance.
• Ensure compliance with health and safety regulations and company policies.

Skills

Team Management

Property Management

Budget Management

Health and Safety Compliance

Change Management

Sustainability Practices

Education

IOSH Managing Safely Qualification

Job description

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

What is the role?

We are looking for an experienced Operations and People Manager to oversee and drive the day-to-day management and success of a high-volume property portfolio. If you're an experienced leader with a proven track record in large volume property portfolio operations, this is your opportunity to shape the future of the fast-paced portfolio and add value.

As Operations Manager, you will report directly to the Head of CRES (non-London), managing a fast paced, ever-changing portfolio of 240+ premises, including 100+ high street branches. You will be a key member of the Senior Leadership Team and will manage a team of 10+ staff within the core Facilities team.

Please note this role is a full-time, permanent role based in our Milton Keynes office.

What will you be doing?

1. Oversee the successful delivery of day-to-day operations including small works projects across the portfolio – both high street and commercial style premises.
2. Lead, mentor, and manage a team of Facilities colleagues, ensuring high performance, service delivery and effective collaboration.
3. Drive operational and service excellence, aligning goals with company objectives within the team.
4. Oversight on small works project including associated budgets, ensuring financial targets are met without compromising quality or safety.
5. Ensure adherence to health and safety standards, regulatory requirements, and company policies.
6. Provide regular updates to the Head of CRES on BAU performance, Contracts, helpdesk, small works projects, high risk operations and budgets.
7. Collaborate with other CRES Senior leadership team colleagues, supporting the property lifecycle.
8. Assist the Business units with planning best allocation and utilisation of space and resources for existing buildings.
9. Work alongside Procurement, CRES SLT and Head of CRES when necessary to obtain best value for money when procuring CRES services or goods from external suppliers across regional contracts.
10. Seek optimum solutions to enhancing sustainability, reducing carbon and supporting Business ESG principles.
11. Review, propose and implement change and new working methods related to improved service efficiency, standardisation and consolidation of various CRES key services across regional properties, where appropriate.
12. Implement health check for all small works projects to ensure that agreed work by staff or Contractors has been completed satisfactorily and following up on any deficiencies.
13. Contribute to the BCP duties, updating and planning for the eventuality of an incident to assist in the recovery of the business.

What are we looking for?

1. Experience in a similar property management role, with expertise in multi-site management, coordination, as well as people and change management.
2. Demonstrated ability to manage, mentor, and inspire teams, driving excellence at all levels.
3. Proven capability in managing operational budgets.
4. Willingness to travel occasionally across the UK portfolio.
5. Minimum IOSH Managing Safely qualification.
6. Experience managing external contractors.
7. Experience managing a large remote working team.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

1. Our successes have all come from someone brave enough to try something new.
2. We support each other in the small everyday moments and the bigger challenges.
3. We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.