Community Safety Manager (D)

Pobl Group; Merthyr Tydfil; On-site; GBP 38,000; Full time

Job summary

Join Pobl Group as a Community Safety Manager to make a difference in tenant lives. This role involves resolving nuisance issues, advocating for tenants, and employing mediation techniques while ensuring a customer-focused service. You will work closely with community support services and be part of a mission to create safer, inclusive neighborhoods.

Benefits

26 days holiday entitlement plus Bank holidays

Flexible working hours

Pension scheme

Health Cash Plan

Training and progression opportunities

Qualifications

• Experience in social housing.
• Experience working with external agencies.
• Experience preparing court bundles and representing in court.

Responsibilities

• Resolve issues of nuisance and manage day-to-day caseloads.
• Employ mediation and restorative justice techniques.
• Represent Pobl in legal proceedings.

Skills

Customer-focused service

Mediation techniques

IT skills

Job description

Summary

Join our team as a Community Safety Manager on a Full Time, Fixed term basis and make a real difference in the lives of our tenants. At Pobl, we believe in working collaboratively with our customers to resolve tenancy breaches, ensuring eviction is always the last resort. Join us in creating safer, more inclusive communities where everyone has the opportunity to thrive. Apply now to be part of our dedicated team!

Overview

What is great about the role?

Working in our Caerphilly and Newport Area Neighbourhoods, you will be responsible for resolving issues of nuisance. We are a housing provider who targets zero evictions and you will have a key role to play in delivering this commitment. You will be connected to our customers, you’ll know at an early stage if things are going wrong and you can call upon support of our community development and housing support services to assist our customers to continue to live in their homes. You'll have the opportunity to employ innovative approaches like mediation and restorative justice to tackle anti-social behaviour while maintaining the highest standards of customer care and property safety.

Where does the role fit in?

As a Community Safety Manager, you'll be an integral part of our Housing Operations - Neighbourhood team based in Newport and Caerphilly. Reporting directly to the Area Neighbourhood Manager, you'll play a key role in managing day-to-day caseloads, working with Neighbourhood Housing Managers, liaising with internal and external agencies, and representing Pobl in legal proceedings.

What skills and experience do you need?

We are looking for someone who is committed to ensuring that a customer-focused service is provided, and that service delivery is to the highest standards of customer care and quality. We would like someone with experience of working in social housing and experience of working in partnership with external agencies.

Part of your role will be to utilise and apply mediation techniques when dealing with neighbourhood conflict in order to achieve effective resolution of problems and we are looking for someone with experience of working delivering mediation. You will attend court on behalf of Pobl sometimes in the capacity of a witness and attend evictions as required. Prevention is key but we will, from time to time, need to go to court so you will need to be a confident advocate for us and our customers who are experiencing anti-social behaviour. Therefore, experience of preparing court bundles and representing Pobl in court is needed.

You will need to have good IT skills and knowledge of general office IT systems e.g. email, Word, Excel, presentation packages.

Our values are positive, connected and considerate. At Pobl, you will share these values and be motivated to work in an environment that is driven by them.

What are the pay and benefits?

The salary for this role is £37,256 for a Full Time, Fixed Term role at 37 hours per week. Role ends 31st December 2025.

• 26 days holiday entitlement plus Bank holidays, rising to 30 days with length of service – this is based on 1 year's work.
• Working days are predominately Monday to Friday days, we have a blended and flexible approach to the work we deliver. Modern vibrant work spaces and with agile working you can maximise your work-life balance. The role will include working closely with the local community of Newport and Caerphilly, engaging with customers within this area.
• It is essential for the successful candidate to have a full drivers licence and access to a car.
• The role requires a basic DBS which we pay for.
• Mileage paid at 45p per mile.
• Pension scheme, Sick Pay, Colleague Referral Scheme (£250 per referral), Time for Talking – a free counselling service, Health Cash Plan, Savings Scheme, Electric Vehicle Lease Schemes, Long service awards, Cycle to work scheme, Eyecare plan, Give as You Earn charity donation scheme, Gym and shopping discounts, Pobl merch, and Training and progression opportunities.

What’s FREDIE?

At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact [e-mail] or 0300 3735262.

How do you apply?

If you have the skills, experience and enthusiasm required to be our next difference maker, please follow the prompts to apply now. We just need an up-to-date CV, short/focussed cover letter along with a few contact details so that we can get back in touch with you.

Interviews will be 1st stage 2nd Stage

1st Stage interviews will take place 27th May 2025 over teams (remotely)- if successful here you will be invited to a 2nd stage interview. 2nd Stage interviews will take place in person 29th May 2025 in person. It is possible this will change to a one stage interview just taking place on the 27th May. We utilise the Job description and person specification to shortlist and strongly encourage applicants to submit their application using this.

Who are Pobl Group?

At Pobl Group, we're a dynamic and community-focused organisation dedicated to enhancing lives and building strong, vibrant communities. Our values of Positive, Connected, and Considerate guide everything we do. As a member of our team, you'll be part of a larger mission to make a positive impact on people's lives.