Patient Safety and Experience Coordinator

NHS; Ipswich; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Safety and Experience Coordinator to enhance patient care within the Cancer and Diagnostics Division. This role entails monitoring incidents, supporting complaint resolution, and analyzing data to improve patient safety and experience. You will be part of a committed governance team, ensuring that patient concerns are addressed effectively. With in-house training provided, this position is perfect for someone eager to grow their skills in a supportive environment. Join a team that values time and quality in healthcare delivery, making a meaningful impact in the lives of patients.

Benefits

Flexible Working

Generous Pension Scheme

NHS Discounts

Health and Wellbeing Programme

27 Days Annual Leave

Qualifications

• Experience in patient safety and patient experience preferred.
• Ability to interpret and analyze reports and databases.

Responsibilities

• Monitor incidents and ensure investigations are completed timely.
• Support in finalizing complaint responses in a patient-centered manner.

Skills

Patient Safety

Patient Experience

Data Analysis

Communication

Education

Relevant Health Qualification

Tools

Spreadsheets

Databases

Job description

Job summary

We have an exciting opportunity for an organised, hardworking, and enthusiastic individual to join us as the Patient Safety and Experience Coordinator for the Cancer and Diagnostics Division.

The division includes Breast, Oncology, Medical Imaging, Pathology, Pharmacy, and Radiation Services across our Colchester and Ipswich Hospitals and our Diagnostic Centres. You will be required to work cross-site at Colchester and Ipswich Hospitals.

As a member of the divisional governance team, you will support the management of patient safety and experience at the divisional level. You will assist the Deputy Governance and Quality Manager in the coordination, implementation, and delivery of the Trust Governance framework within the Division.

We are looking for you to have some experience in patient safety and patient experience; however, we will provide in-house training to further develop your skills and knowledge.

Main duties of the job

1. Monitor incidents reported within the Division, ensuring they are investigated and completed within the Trust's timescales.
2. Support the Deputy Governance and Quality Manager in finalising complaint responses, ensuring concerns are addressed and written in a patient-centred manner.
3. Interpret and analyse reports, databases, and spreadsheets, communicating findings effectively and appropriately.
4. Identify and advise on risk themes, patterns, or priorities from scrutinising complaints, and communicate needs for action or inclusion on the risk register.

About us

We are ESNEFT, providing hospital and community health services to nearly one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, as well as community hospitals, clinics, and in patients' homes.

We are one of the largest NHS organisations in England, employing over 12,000 staff.

We support our staff with training, development opportunities, flexible working, a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave (pro-rata), and NHS discounts. Our Staff Health and Wellbeing programme offers various services.

Our philosophy is that 'Time Matters' to everyone. We focus on improving our processes and removing delays for staff and patients.

We are investing in our commitment to 'Time Matters' through a partnership with Epic, a leading electronic patient record (EPR) provider. This digital transformation aims to enhance hospital life for staff and patients.

If you are passionate about patient care and eager to develop your skills and knowledge, we want to hear from you.

Learn more about living and working here: www.youtube.com/watch?v=GkPu7HphU8A