Mortgage Loan Officer

Michigan First Credit Union; Brighton; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Mortgage Loan Officer to enhance clients' financial journeys. In this role, you will educate clients on mortgage options, manage loan processes, and build relationships within the community to drive business growth. The ideal candidate will possess exceptional sales skills and a passion for client service. Join a team that values professionalism and growth, where your contributions will directly impact the lives of clients. If you are ready to make a difference in the mortgage industry, this is the perfect opportunity for you.

Benefits

Very competitive pay

Low-cost medical, dental, and vision benefits

401(k) - 100% match up to 5%

Tuition reimbursement

Complimentary concierge service

Free fitness center access

Wellness initiatives

Loan discounts

Opportunities for pay increases

Onsite subsidized Cafe 26

Qualifications

• High school diploma required; BA in Finance preferred.
• Experience in financial software or sales is a plus.

Responsibilities

• Advise clients on home-buying and refinance processes.
• Attract new mortgage applications through community relationships.

Skills

Great communication skills

Self-motivation

Detail-oriented

Interpersonal skills

Sales skills

Education

High school diploma

BA degree in Finance, Accounting, or Economics

Tools

Financial software

Operational software

Job description

Location: Address

1231 S. Old U.S. 23

Location: City

Brighton

Location: Postal Code

48114

Responsibilities

We are currently seeking a Mortgage Loan Officer to join our Michigan First Mortgage Office. The person in this position will report to the Loan Center Manager.

JOB SUMMARY:

Our Mortgage Loan Officers strive to make an impact on their client’s lives by providing the most up-to-date mortgage information in order to help them meet their financial goals. This would involve increasing a client’s mortgage loan portfolio by developing business contracts; attracting mortgage customers, completing the mortgage loan process, and closing. We are looking for outgoing, sales-oriented applicants with uncanny client service ability.

KEY JOB RESPONSIBILITIES:

• Advise and educate clients on the home-buying or refinance process and how to better manage their mortgage needs.
• Meet mortgage loan operational standards by contributing mortgage loan information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying mortgage loan system improvements.
• Assist in the preparation of credit information necessary to establish qualifying range, including factors such as applicant’s assets, credit experience, and income, based on predetermined standards.
• Keep records on file of credit transactions, inquiries, pending loans, Loan Activity report by representative, and Daily Loan Listing.
• Attract new mortgage loan applications by developing relationships within the community, specifically with the real estate community; making sales calls to prospective customers.
• Complete mortgage loans by monitoring collection, verification, and preparation of mortgage loan documentation; scheduling and completing mortgage loan closing.
• Exhibit excellent interpersonal and persuasion skills.
• Perform functions in an accurate and timely manner.
• Perform other duties as assigned.
• Become an advocate of The Michigan First Way, supporting all facets of it, including complete fulfillment of Our Promise, 5 STARS Service, SOLVE IT, and our ISMs. Foster a positive demeanor and image through professional representation in all contacts with both team members and members. Consistently reflect and display each of our “ISMs” in daily job performance, as well as in all business interactions while executing our goals and initiatives. Learn and utilize EMEC (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members.

Qualifications

• High school diploma; BA degree in Finance, Accounting, or Economics preferred.
• Previous experience in financial software or sales is a plus.
• Passion, great communication skills, self-motivation, positive and competitive attitude.
• Detail-oriented.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to operate standard office equipment, including proficiency with financial calculations and operational software desired.
• Must have more skills than just telemarketing experience. Organic lead generation and social media efficiency are essential to loan originators’ long-term prosperity.

Who We Are

Michigan First Credit Union was founded more than 90 years ago by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we’re still growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture, centered around service, professionalism, and growth.

Michigan First highlights:

• 500 team members
• 32 locations spanning the Lansing area, Grand Rapids, and Metro Detroit
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

Awards Michigan First Credit Union has been the proud recipient of:

• 2024 Best & Brightest in the Nation
• 2024 Best & Brightest in Metro Detroit
• 2024 Best & Brightest in West Michigan
• 2024 Best Credit Unions to Work For
• 2024 Crain’s Cool Places to Work
• 2024 Detroit Free Press Top Workplaces
• 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
• 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)

Benefits and perks of joining our award-winning team include:

• Very competitive pay
• Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
• 401(k) - 100% match up to 5% deferral
• Tuition reimbursement for both Undergraduate and Graduate degree programs
• Access to a complimentary concierge service that assists with nearly any item on your to-do list
• Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers, and locker rooms
• Wellness initiatives and events throughout the year to help team members stay healthy
• Loan discounts for certain secured and unsecured loans and mortgages
• Opportunities for pay increases, incentives, and profit-sharing, based on performance
• Onsite subsidized top-notch Cafe 26 for team members' use
• Onsite bowling center

Michigan First Credit Union is an Equal Opportunity Employer.