Brand Host - Flexible Freelance Work in London

Appear Here; London; Hybrid; GBP 40,000 - 60,000; Part time

Job description

Appear Here is the leading online marketplace for short-term retail space, working with everyone from industry leading brands to exciting start-ups. Our mission is to create a world where anyone with an idea can find space to make it happen. Named one of Wired Magazine’s ‘100 Hottest StartUps’ and The Financial Times’ most ‘Disruptive Companies of 2014,’ Appear Here has become the go-to destination to make innovative and creative retail ideas happen across London, Paris and New York. In 2014 we launched a project in partnership with Transport for London to reinvent Old Street station. Following a lot of press and a placemaking award, it now runs as one of our flagship destinations, with new and exciting brands coming into the station every Sunday.

We’re looking for super enthusiastic, confident freelancers to come on board as Appear Here Brand Hosts. Working face-to-face with new and exciting brands, you will act as an ambassador for Appear Here, representing what we stand for, our mission and our values.

The Role

Through full training, you will become an expert in a selection of high street spaces on our platform. You will be responsible for a key touchpoint with brands in their booking journey by hosting viewings, check-ins, and check-outs.

Viewings are crucial to a brands’ decision to book a space, so you will need to be a great communicator, with an instinct for sales and a knack for understanding what a brand is looking for, and how Appear Here, and the space, can meet their needs.

At check-ins you will be welcoming brands into the space, showing them the unit, answering any access questions and ensuring you are delivering excellent customer service from the very start of the brands’ tenancy. At check-outs, you will assess and record the condition of the units, complete the inventory report and ensure the units are returned in original condition, on time and ready for the new brand to check in.

As the only operative on-site, you will need to be super reliable and fully autonomous, ready to troubleshoot any on-site issues professionally, and effectively. There may be a tight turnaround between one brand checking out and the next brand checking in, so along with being charismatic and friendly, you'll need to know when to be firm with brands to keep everything running to schedule.

Responsibilities:

• Viewings - being experts in the space and understanding how it would work for brands
• Check-ins - showing the brand around the space, providing excellent customer service, taking photographs, recording the condition of the space at handover
• Check-outs - ensuring space is reinstated to original condition by the point of check out, by photographing the condition of the space and instructing deposit return

Requirements:

• Customer service or hosting experience is crucial
• Excellent communication skills
• Availability to work to flexible freelance hours
• A London resident with easy access to central London
• Sales experience is beneficial

Availability

• Viewings can happen any time in the working day (Mon - Fri, 9am - 6pm). Brand Hosts need to have flexibility and easy access to central London.
• Check-ins and check-outs can happen at any time during the week and at weekends. Check-ins tend to take place between 8am - 10am and check-outs between 5pm - 8pm.
• Our current Prime spaces are located in Central London, and Columbia Road, Hackney, but we are always expanding!

Rate

Jobs in hours (9am-6pm) @ £15/hour and £17.5/hour on weekends. Minimum 2 hour scheduled per job.

Job Type: Part-time, Freelance

Become a part of our global community.
Exposure to new and exciting brands.
Flat hourly fee, paid monthly.

See life inside @appearherehq and at @team.appearhere