25.44 Data Insight & Performance Analyst

Disclosure and Barring Service (DBS); Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job description

Liverpool

Job Summary

The Data and Performance Analyst will work as part of a small specialist team to maintain and develop data and performance insight within the DBS. The role involves developing a high level of expertise of DBS data to provide performance data that informs decision making and drives DBS performance.

The role is varied and challenging. It offers excellent development and progression opportunities and the platform to learn new skills and engage with other areas of the business.

The work you complete requires strong data analysis skills, a good understanding of improving data quality, creative vision and visualisation skills and a good attention to detail. We are a busy team so there is a focus on efficient use of time and resource, data quality assurance and high-quality execution of data and reports.

We are developing our function and will be deploying a range of statistical methods to draw relevant and actionable insight from our analysis to better understand business objectives and be that critical friend that helps to drive high performance across the business.

As a Data and Performance Analyst, you will provide valuable information and evidence to inform operational decisions that are crucial in supporting delivery of organisation targets and strategic objectives.

Job Description

The successful candidate will:

• Identify relevant sources of data from IT systems and other sources for modelling and reporting purposes
• Support the collection, analysis, and modelling of data to provide a range of accurate products to support operational running. This may include workload and workforce planning/forecasting.
• Provide support in the production and delivery of regular management information reports to inform decision making, drive efficiency and improve effectiveness of Operational Services function. This will involve capturing and developing data requirements to ensure that indicators are created with useable and accessible data that informs operational performance and other key analytical outputs.
• Use visualisation tools to develop and continually improve dashboards, with an emphasis on data quality assurance and high-quality execution to support analytical thinking and aid operational decision making.
• Ensure validation procedures and processes are in place to provide assurance that data is accurate at all times and seek out opportunities to continually improve processes.
• Utilise the use of IT software (including a Data Warehouse system) to enhance the delivery of Management Information.
• Develop excellent working relationships with external stakeholders and work collaboratively with internal customers such as data engineers, data analysts and operational teams.
• Provide support in the delivery of short-term analytical projects.
  
  

The Successful Candidate Will

• Identify relevant sources of data from IT systems and other sources for modelling and reporting purposes
• Support the collection, analysis, and modelling of data to provide a range of accurate products to support operational running. This may include workload and workforce planning/forecasting.
• Provide support in the production and delivery of regular management information reports to inform decision making, drive efficiency and improve effectiveness of Operational Services function. This will involve capturing and developing data requirements to ensure that indicators are created with useable and accessible data that informs operational performance and other key analytical outputs.
• Use visualisation tools to develop and continually improve dashboards, with an emphasis on data quality assurance and high-quality execution to support analytical thinking and aid operational decision making.
• Ensure validation procedures and processes are in place to provide assurance that data is accurate at all times and seek out opportunities to continually improve processes.
• Utilise the use of IT software (including a Data Warehouse system) to enhance the delivery of Management Information.
• Develop excellent working relationships with external stakeholders and work collaboratively with internal customers such as data engineers, data analysts and operational teams.
• Provide support in the delivery of short-term analytical projects.
  
  

Person specification

Essential Criteria

Ability: Excellent team working skills, with an ability to work autonomously when required; Good stakeholder management skills and confidence engaging with people at all levels of the organisation

Experience: Experienced user of MS Excel and Access; Engaging with stakeholders to better understand their reporting/data requirements; Use data analysis effectively to inform decision making or achieve a business outcome.

Desirable Criteria

Ability: Excellent data visualisation and interpretation skills

Experience: Developing visual reporting products that interpret data through visualisation techniques and tools (such as MS Power BI, Qlik, etc) for a varied audience; Application of statistical and/or data modelling methodologies

Technical: Data tooling: knowledge and experience of using modern tools for analysis and visualisation; experience in Power BI and SQL would be advantageous

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Changing and Improving
• Managing a Quality Service
  
  

Alongside your salary of £34,791, Disclosure & Barring Service contributes £10,078 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

The DBS offers a number of excellent benefits for its employees. These can include:

• Generous annual leave entitlement
• Excellent maternity, paternity and adoption schemes (after a qualifying period)
• Commitment to the health and wellbeing of our employees
• Employee Assistance Programme
• Flexible working opportunities
• Eyecare voucher scheme
• Occupational Health Service including referrals for counselling and physiotherapy
• 24/7 Counselling and Wellbeing Service
• A Civil Service Pension with an employer contribution of 28.97%
  
  

The DBS vision and purpose is to make people safer by being a visible, trusted and influential organisation, providing an outstanding quality of service to all our customers and partners, where our people understand the important safeguarding contributions they make and feel proud to work here. To do this, the DBS is committed to being an employer that is able to attract, develop, retain and engage diverse talent that is representative of the communities we serve, and to be an organisation providing outstanding service to all our existing and new customers, who are diverse and have a range of different needs. We want all our staff to be able to bring their ‘whole self’ to work.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

To apply for this post, please provide a CV together with a suitability statement of no more than 500 words, outlining how your skills, experience and qualifications meet the requirements of the role, including all essential and desirable criteria, and the key responsibilities.

As part of the recruitment process the Disclosure & Barring Service will conduct a sift exercise based on your CV and suitability statement.

For all candidates who are successful at the initial sifting stage, you will be expected to deliver a 10 minute presentation based on the behaviour Communicating and Influencing. The presentation should be based on a piece of analysis that has been conducted, with a focus on the outcome.

There Will Also Be a Panel Based Interview On The Following 2 Behaviours, And Probing Questions Will Be Asked Around The Essential Criteria

• Changing and Improving
• Managing a Quality Service
  
  

The lead behaviour for the interview process will be: Communicating and Influencing.

The STAR (Situation, Task, Action and Result) technique is a useful method to help structure your answer:

• Situation - provide some brief details about the situation.
• Task - outline what your objective or purpose was during that situation.
• Action - describe what you did in that situation and how you approached it.
• Result - state the outcome, for example: Were the objectives met? What did you learn/gain from being in that situation?
  
  

Interview will be held virtually via Microsoft Teams.

Sift and interview dates

The following timetable outlines indicative dates. Please note, these dates may be subject to change without prior notice.

• Closing date: Tuesday 27th May 2025
• The initial sift to shortlist applications is the week commencing: Monday 26th May 2025
• Interviews are due to take place the week commencing: Monday 9th June 2025
  
  

Whilst we will endeavour to provide some flexibility with regards to dates wherever possible, it is unlikely that we will be able to offer an alternative date once an appointment has been scheduled.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : Lisa Wells
• Email : [e-mail]
  
  

Recruitment team

• Email : [e-mail]