Adult & Paediatric Administrator/Crisis Worker-West Yorkshire

Mountain Healthcare; Leeds; On-site; Full time

Job summary

A leading organization in clinical forensic healthcare is seeking a compassionate Administrator/Crisis Worker to support victims of sexual assault. This role combines administrative tasks with crisis support, empowering patients through their recovery process. The position requires strong communication skills, experience with vulnerable individuals, and a commitment to patient-centered care.

Benefits

Enhanced sick leave, maternity, and adoption pay

Well-being programmes and work-life balance initiatives

Generous leave entitlement (6 weeks annual leave)

Pension, bonus schemes, life assurance, and employee support programs

Access to professional training and funding for higher education

Qualifications

• Experience in care, social care, healthcare, or administration is welcomed.

Responsibilities

• Providing telephone information and support to victims.
• Assisting in administrative tasks and managing visits.
• Supporting medical procedures and advocating for patients.

Skills

Experience working with vulnerable adults and children

Knowledge of safeguarding procedures

Understanding of confidentiality

Administrative experience

IT literacy

Driving license and access to a vehicle

Job description

About The Role

Are you looking for a new and exciting career within the care sector? Would you like to work for an innovative, market-leading organisation?

This is an ideal opportunity for a compassionate individual eager to help others during their greatest time of need.

The Administrator/Crisis Worker plays a vital role in supporting victims of sexual assault by providing dedicated care and advocacy. You will empower patients to feel in control and support them through forensic examinations where applicable.

Each county has a dedicated Sexual Assault Referral Centre (SARC), aimed at improving medical response and aftercare for victims of sexual assault and rape. Mountain Healthcare supplies similar services to 20 SARCs across the UK.

This is a dual role combining administrative and crisis support responsibilities.

Location: Hazlehurst Centre CSAAS SARC, West Yorkshire
Additional Location: North Yorkshire CSAAS SARC

Type: Full-Time, 32 hours/week
Salary: £12.75/hour for administration tasks

Shift Hours: 32 hours across four days, 9:30 am - 5:30 pm, Monday to Saturday

Job Responsibilities

• Providing telephone information and support to victims
• Assisting in administrative tasks and managing visits, including preparing patients and collecting forensic evidence
• Supporting medical procedures, advocating for patients and families, and ensuring patient-centered care
• Maintaining high standards of DNA decontamination between forensic cases
• Liaising with other agencies regarding case management, including historic cases

We believe in doing the right thing, empowering staff to make a difference.

Please note: Successful candidates will undergo pre-employment checks, including an Enhanced DBS, references, and police vetting NVVP Level 2 checks.

Travel may be required, so a UK driving license is essential.

Note: Due to the nature of the role, applications are invited from females only, under the Occupational Qualification exception of the Sex Discrimination Act.

We welcome applicants with experience in care, social care, healthcare, or administration.

Essential Skills

• Experience working with vulnerable adults and children
• Knowledge of safeguarding procedures
• Understanding of confidentiality
• Administrative experience, including data management and reporting
• IT literacy
• Driving license and access to a vehicle

Desirable Skills

• Experience with individuals with complex needs or who have experienced sexual violence
• Resource creation and distraction techniques
• Project development and outreach experience
• Training and presentation skills

About Mountain Healthcare

Mountain Healthcare is a leader in clinical forensic healthcare in the UK, partnering with NHS England and police. Our services include SARCs, custodial healthcare, secure estate healthcare, and telehealth advice. Guided by our values of kindness and integrity, we provide trauma-informed, patient-centered care to improve health outcomes within the justice system.

Join Us

Careers in clinical forensic healthcare are expanding. We invest in our staff through training, CPD courses, and professional development opportunities to ensure excellence in service delivery.

Equality, Diversity & Inclusion

We promote an inclusive environment that values diversity and encourages applications regardless of age, disability, gender, ethnicity, religion, sexuality, or personal circumstances.

Benefits

• Enhanced sick leave, maternity, and adoption pay
• Well-being programmes and work-life balance initiatives
• Generous leave entitlement (6 weeks annual leave)
• Pension, bonus schemes, life assurance, and employee support programs
• Access to professional training and funding for higher education