Experience Design Manager / Facilitator - EY wavespace

EY; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a dynamic team at an innovation center in Canary Wharf as an Experience Design Manager. In this role, you'll collaborate with senior Financial Services clients to create impactful workshops that drive strategic outcomes. With a focus on design thinking and facilitation, you'll lead engaging sessions, manage event logistics, and foster strong client relationships. This is an exciting opportunity to make a significant impact in a forward-thinking environment, where your creativity and expertise will help shape transformative experiences for clients. If you're passionate about collaboration and innovation, this role is perfect for you.

Qualifications

• 4+ years of experience in design thinking or workshop facilitation.
• Strong communication skills to engage C-Suite leaders.
• Ability to manage complex stakeholder dynamics.

Responsibilities

• Design and deliver immersive client experiences through workshops.
• Oversee event lifecycle from logistics to strategic planning.
• Utilize collaboration tools to enhance participation.

Skills

Workshop Experience

Outstanding Communication

Comfort with Ambiguity

Attention to Detail

Technical Proficiency

Empathy and Collaboration

Tools

Mural

Miro

PowerPoint

Job description

Experience Design Manager / Facilitator - EY wavespace (Manager grade)

The opportunity

EY wavespace helps clients solve complex challenges faster through collaboration. In a world of rapid change and growing complexity, leaders must rethink their usual ways of working and accelerate transformation to future-proof their business and drive growth.

That’s where you come in. At our innovation and collaboration centre in Canary Wharf, we co-create highly impactful immersive experiences. We’re now recruiting an Experience Design Manager / Facilitator to join the team.

The role

You will be a core member of our design and facilitation team, working directly with senior Financial Services clients to develop and deliver workshops that accelerate strategic outcomes.

Key Responsibilities

• Design and Deliver Client Experiences: Collaborate with clients and account teams to create and execute high-profile events.
• Identify and Articulate Outcomes: Work closely with clients to define their goals and desired outcomes.
• Project Management: Oversee the entire event lifecycle, from detailed logistics to strategic planning.
• Group Facilitation: Lead large groups through workshop activities, challenging discussions and engaging ice breakers.
• Tools and Technology: Utilise collaboration tools such as Mural and Miro to maximise participation and accelerate work.
• Post-Event Deliverables: Produce high-quality outputs following each event.
• Relationship Building: Foster strong relationships with both clients and the wider business.
• Team Support: Assist in the growth and development of the wider team.

Target Skills & Attributes For Success

• Workshop Experience: Experience designing, managing, and delivering large workshops for clients.
• Outstanding Communication: Strong written and verbal communication skills, with the ability to quickly build rapport with C-Suite level leaders.
• Comfort with Ambiguity: Ability to navigate ambiguity, enjoy public speaking, and manage complex stakeholder dynamics (for both in-person and virtual participants).
• Relevant Experience: You’ll have least 4 years of relevant experience, ideally including 2 years in design thinking or workshop facilitation.
• Attention to Detail: Keen eye for detail, understanding that small touches can make a significant impact.
• Technical Proficiency: Proficient in PowerPoint and quick to learn new tools and technologies.
• Empathy and Collaboration: Highly empathetic, patient, and collaborative team player, capable of leading and following effectively, especially under pressure.

Ideally, you’ll also have…

• Professional services / consulting experience
• An interest in: storytelling, improvisation, systems thinking, coaching, leadership development, game development, business development, graphic design, design thinking, human-centred design, financial services, experience design, facilitation, customer experience (CX), virtual and hybrid events, participant journeys, high performing teams, collaboration

Reporting line: EY wavespace Canary Wharf leadership