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Senior IT Support Engineer (Helpdesk/Field based)
Recruitment Partnership Ireland
Belfast
On-site
GBP 25,000
Full time
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Job summary
An established industry player is seeking a Senior IT Support Engineer to provide exceptional helpdesk and field support. This role involves troubleshooting technical issues, maintaining customer networks, and ensuring high customer satisfaction. You'll be the go-to expert for Precept services, engaging in proactive maintenance and identifying opportunities for additional services. If you're passionate about technology and eager to make a difference in a dynamic environment, this position offers a fantastic opportunity for growth and development.
Benefits
Qualifications
- 5+ years of IT support experience required.
- Experience with VMware and Linux is essential.
- Web development skills using WordPress or Wix preferred.
Responsibilities
- Provide technical support via helpdesk and on-site as needed.
- Ensure timely closure of support tickets within SLA.
- Conduct proactive maintenance and identify service opportunities.
Skills
Education
Tools
Job description
Belfast, Northern Ireland, United Kingdom
Summary of duties:
- Technical support helpdesk (east Belfast office/customer premises/from home)
- Ensure all support tickets are closed as quickly as possible to the satisfaction of the customer within the SLA
- On-site call outs only where absolutely required and approved (by Line Manager & customer)
- Proactive preventative maintenance on customer networks
- Identify opportunities with existing customers for additional services/equipment/consultancy
- Promote the Precept brand as much as possible
- Online (social media/email) marketing/telesales to generate sales leads
- Attend pre-sales meetings and customer review meetings
- Become a subject matter expert on Precept services
- Keep abreast of new technology/solutions/methods and make suggestions to improve Precept's approach
Systems/technology in use:
- Windows Server & Small Business Server
- MS Exchange server
- Networks and Cloud managed firewalls
- Antivirus: BitDefender, Trend AV, Avast, AVG Cloudcare, Trend, Symantec
- Remote Access Utilities: Logmein.com, Teamviewer, MS Remote Desktop
- Precept's own in-house systems based on Linux, DRBD, Opensense, TakeControl, think Backup, think MailGuard, thinkSMS, web hosting (ispconfig)
- Desirable technology experience: Cisco and major firewall experience
Minimum Requirements:
- VMware and equivalent
- Linux experience
- Hardware maintenance
- Web development using WordPress or Wix
Preferred (but not required) experience:
IT Helpdesk Engineer: 1 year
COVID-19 precaution(s): Remote interview process
- Salary: £25,000.00 per year
- Additional leave
- Company events
- Company pension
- Discounted or free food
- Free or subsidised travel
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Wellness programme
Schedule: 8 hour shift, Monday to Friday, Full time, On site
Supplemental pay types: Performance bonus
Ability to commute/relocate: Belfast: reliably commute or plan to relocate before starting work (required)
Education: Diploma of Higher Education (required)
Experience: IT support: 5 years (required)
For more information or to submit an application email: info@recruitmentpartnershipireland.co.uk
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