Liz Earle - Customer Advisor

TN United Kingdom; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading beauty brand as a Customer Advisor, where you will provide personalised skincare consultations and build strong customer relationships. With a focus on empathy and sales, you will help customers find the best products for their needs. Enjoy a supportive environment with opportunities for growth and a range of attractive benefits.

Benefits

Employee discount of up to 75%

Store discount (e.g., Boots or John Lewis)

Quarterly Liz Earle Goody Box

Discretionary team bonus scheme

CIBTAC certification

Generous holiday allowance

Personal Pension Scheme

Qualifications

• Previous experience working with customers.
• Experience using skincare products on customers.

Responsibilities

• Build great relationships with customers and colleagues.
• Provide personalised consultations and skin services.
• Meet sales targets and inform customers about offers.

Skills

Empathy

Sales

Customer Service

Skincare Knowledge

Job description

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The hourly rate for this role is £12.98 - £13.81 depending on location.

Being a Liz Earle Customer Advisor is an exciting role where you’ll help customers by advising them about their skincare and beauty needs. With a strong heritage, love for natural beauty, and a focus on the customer experience, this is your chance to be part of something truly special.

At Liz Earle, we live and breathe our Precious Recipe: We Care More, We Never Settle, We Are One Team. These values guide how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our ethos remains the same today as it was on day one, and there’s never been a more exciting time to join us.

About the role

Find out from Clare what a typical day as a Liz Earle advisor looks like by watching the video at the bottom of this page. From engaging with customers to providing personalised beauty consultations, Clare's day is filled with helping people feel confident and beautiful in their own skin.

You will be based on our Liz Earle counter in store and report to the Counter Manager. Your main responsibilities will be to:

1. Build great relationships with our customers and your colleagues
2. Provide personalised consultations and skin services
3. Meet your sales targets and tell customers about our Liz Earle offers and in-store promotions
4. Complete our award-winning 12-month Skin School development programme
5. Ensure your counter is beautifully presented to showcase the range of Liz Earle products

What you’ll need to have

We are looking for people who:

1. Welcome each customer and treat everyone with empathy and understanding
2. Enjoy meeting sales targets and playing their part to deliver great team performance
3. Love to learn and keep up to date with the latest skincare trends
4. Are comfortable working both on their own and within a team
5. Desire to be a proud brand ambassador for Liz Earle and help our customers find the best products for their needs

It would be great if you also have:

1. Previous experience working with customers
2. Experience using skincare products on customers

Our benefits

• Liz Earle Employee discount of up to 75%
• Store discount (e.g., Boots or John Lewis)
• Quarterly Liz Earle Goody Box
• Discretionary team bonus scheme
• Become a certified skin expert with our CIBTAC certification
• Generous holiday allowance that increases with length of service
• Personal Pension Scheme

We have a great range of benefits that go beyond salary and offer flexibility to suit you. Click here to view our full list of company benefits.

Please note, any salary estimates on third-party sites are not endorsed by No7 Beauty Company or Liz Earle Beauty Co. Ltd and may not be accurate. All rewards and benefits are subject to change and eligibility.

Who we are

Five iconic brands make up No7 Beauty Company: No7, Liz Earle, Soap & Glory, Botanics, and Sleek MakeUP. We believe in creating the best in beauty for everyone. We are known for scientific innovation and creating products with proven results, while being environmentally sustainable and socially responsible.

We are an equal opportunity employer. No matter where you work in No7 Beauty Company, we empower you to be your authentic self. We foster a culture where diversity, equity, and inclusion are central to everything we do.

Join us and together we can achieve more. Find out more here.

What's next?

If this sounds like the perfect role for you, we look forward to receiving your application. If successful, you will be invited to attend an in-store interview within the next 14 days.

We are always open to discussing flexible working options, including job shares and reduced hours. We can also provide reasonable adjustments during the application and interview process to support you in being at your best.