Client Service Account Manager - Payments - Associate

JPMorganChase; Bournemouth; On-site; GBP 40,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen im Finanzdienstleistungssektor sucht einen Client Service Account Manager für das Zahlungswesen. In dieser spannenden Rolle sind Sie verantwortlich für die Pflege von Kundenbeziehungen und die Sicherstellung einer nahtlosen Kundenerfahrung. Sie werden eng mit verschiedenen Stakeholdern zusammenarbeiten, um die Bedürfnisse der Kunden zu verstehen und proaktiv Lösungen anzubieten. Wenn Sie eine Leidenschaft für Kundenservice und digitale Transformation haben, könnte dies die perfekte Gelegenheit für Sie sein, Ihre Karriere voranzutreiben.

Qualifications

• Erfahrung im Kundenservice und Beziehungsmanagement.
• Starke Kommunikationsfähigkeiten, auch auf Führungsebene.

Responsibilities

• Verantwortung für die Kundenbeziehung und -erfahrung.
• Identifizierung und Lösung von Serviceproblemen für Kunden.

Skills

Kundenbeziehungsmanagement

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Interesse an digitaler Banktechnologie

Job description

Job Description

Interested in growing your career in payments? Then this is an exciting opportunity for you!

As a Client Service Account Manager - Payments - Associate in the Payments team, you will be responsible for delivering best-in-class service and striving to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization. You will develop an excellent understanding of the client’s primary business, the products and services they receive from J.P. Morgan, and collaborate with other J.P. Morgan key stakeholders to ensure a seamless client experience.

Job Responsibilities

1. Take responsibility for the client experience across all aspects of their day-to-day relationship with JPMorgan Payments.
2. Maintain an accurate and active service temperature check for all clients within the portfolio.
3. Identify and remediate service issues impacting the client and escalate potential risks associated with client activities.
4. Understand organizational structure to communicate and remediate client-impacting issues promptly and effectively.
5. Understand the client’s business to anticipate their servicing needs and provide appropriate support and solutions (become the client’s champion).
6. Assist in developing and executing jointly agreed service plans focusing on process improvements for clients.
7. Promote the use of electronic service tools to enable clients to easily find payment-related information and support payments business initiatives that enhance the client experience.

Required Qualifications, Capabilities, and Skills

• Strong customer-facing and relationship management experience in a similar area.
• Excellent verbal and written communication skills, including executive communication skills.
• Ability to develop and mobilize internal networks, key stakeholders, and resources.
• Keen interest in banking digital technology transformation.
• In-depth understanding of our Diversity, Equity, and Inclusion philosophy.
• Strong organizational skills; ability to manage multiple priorities while meeting deadlines.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals, and institutional investors. Our approach to serving clients is first-class, and we strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength. The diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, disability, or any other protected attribute. We also accommodate applicants’ and employees’ religious practices, mental health, or physical disabilities. For more information about requesting accommodations, visit our FAQs.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments. We serve corporations, governments, and institutions worldwide in over 100 countries. Our services include strategic advice, capital raising, risk management, and liquidity provision.