Customer Service Consultant - Chichester, East & South Street

HSBC Global Services Limited; Chichester; On-site; GBP 26,000 - 30,000; Full time

Job summary

HSBC Global Services Limited is seeking a Customer Service Consultant in Chichester. The role involves providing outstanding customer service, educating customers on digital banking, and supporting those in vulnerable situations. The position offers a competitive salary, comprehensive training, and various benefits, including a generous holiday allowance and healthcare options.

Benefits

Over six weeks’ holiday

Perks at Work benefits

Market-leading employer pension contributions

BUPA Healthcare

Life assurance worth four times annual salary

Flexible benefits platform

Sharesave schemes

Qualifications

• Excellent communication skills for effective conversations and building connections.
• Ability to take ownership of customer inquiries and deliver personalized service.
• Resilience to adapt to a continuously changing environment.

Responsibilities

• Provide exceptional customer service and educate customers on digital services.
• Identify vulnerable customers and support their needs.
• Assist customers with complex banking inquiries.

Skills

Communication

Empathy

Resilience

Job description

What you'll do

The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness, protecting our customers, and will identify and support those who are in potentially vulnerable situations or have more complex needs, ensuring financial inclusion for all.

We are looking for people who are passionate about delivering an outstanding customer experience, ambitious, and helpful. Previous Customer Service experience is helpful but not essential. We value someone who can hold a conversation and has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC, we are passionate about coaching and developing our people. You will have access to our learning platform and opportunities to develop your career further.

Within this role, you will:

1. Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, taking ownership of their individual needs, and delivering an exceptional customer experience.
2. Play an integral part in customer education around HSBC digital services and fraud awareness.
3. Identify customers in vulnerable situations and determine the best support we can provide.
4. Assist customers with more complex banking needs to ensure they feel supported in their choices.

What do I need to be successful?

1. Demonstrate excellent communication skills, enabling effective conversations, building strong connections, and showing empathy.
2. Ability to take ownership of customer inquiries through to resolution, delivering a personalized, friendly, and efficient service that exceeds expectations.
3. Resilience to a continuously changing environment.

When & Where you'll work

Our full-time roles are 35 hours per week, Monday to Friday 09:00-17:00, and Saturday 09:00-13:30. (Not all branches are open on Saturdays.) This position requires working 35 hours weekly. Please note, if you are on a student visa that restricts working hours, we cannot proceed with your application. There may be occasions when you will support other local branches within a reasonable distance, with costs reimbursed per HSBC Expenses Policy.

Your Training

You’ll receive full in-branch training to familiarize you with your role, systems, and HSBC products and services. The training course lasts 9 days over 3 weeks. Attendance is mandatory; holidays cannot be taken during this period.

What You’ll Get!

We offer an attractive starting salary of £26,000 for 35 hours per week, plus an annual discretionary performance bonus. Additionally, you will receive:

1. Over six weeks’ holiday, including bank and public holidays, with the option to buy more.
2. Perks at Work benefits, providing access to 30,000+ discounts.
3. Market-leading employer pension contributions.
4. BUPA Healthcare.
5. Life assurance, worth four times your annual salary.
6. Access to a flexible benefits platform with options like health club memberships, retail vouchers, car breakdown cover, and more.
7. Sharesave schemes—monthly savings plans with options to buy HSBC shares at a discount.

We value diversity and inclusion. HSBC is committed to creating accessible workplaces for everyone, regardless of gender, ethnicity, disability, religion, sexual orientation, or age. We are a Disability Confident Leader and will offer interviews to candidates with disabilities or neurodivergence who meet the role’s minimum criteria.

If you need accommodations during the recruitment process, please contact our Recruitment Helpdesk:

Email: hsbc.recruitmenthsbc
Telephone: [phone]