Hotel Coordinator (TKH105)

TN United Kingdom; Knighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel in Knighton is seeking a dedicated individual to manage on-site operations and enhance guest experiences. Responsibilities include overseeing team management, ensuring maintenance, and addressing guest needs. The ideal candidate will have experience in property management and be tech-savvy.

Qualifications

• Experience managing property and people.
• Comfortable working with technology on computers and phones.

Responsibilities

• Manage on-site team members and oversee daily operations.
• Respond to guest complaints and ensure smooth check-in/check-out.
• Oversee maintenance and cleaning tasks in the hotel.

Skills

Team Management

Guest Relations

Problem Solving

Technology Proficiency

Job description

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We are looking for a dedicated and responsible person with a passion for creating memorable experiences for guests. You will act as the brand ambassador and representative for the hotel. In this role, you will report to the General Manager.

Your key responsibilities include ensuring the smooth operation of all hotel activities, supporting guests to ensure a pleasurable experience, overseeing maintenance activities, and handling urgent requirements.

You should have experience managing property and people, and be comfortable working with technology on computers and phones.

Key responsibilities:

On-site team management:

• Manage all on-site team members, including creating shifts and ensuring attendance.
• Oversee daily rosters and ensure work completion.
• Ensure billing hours match work performed; share rosters with the remote team for approval.
• Conduct interviews and recommend new recruits to the remote team.
• Supervise housekeeping and maintenance quality.
• Approve leave requests where appropriate.

Cleaning and Maintenance tasks:

• Share weekly reports on maintenance issues and resolution status.
• Proactively check the property for damage and oversee repairs of minor breakages.
• Track recurring issues and report to the Operations Manager or housekeeping staff.
• Collect maintenance reports from guests and staff to reduce complaints.
• Oversee maintenance and repairs in rooms and common areas.
• Prepare check-out lists for housekeeping.
• Oversee cleaning of outside and public areas.
• Log complaints caused by housekeeping and monitor housekeeping company replacements.

Requirements

Guest-related responsibilities:

• Respond promptly and professionally to guest complaints.
• Ensure smooth check-in and check-out processes.
• Provide feedback on pricing and occupancy to the Listing and Revenue Manager.
• Report on pricing-related complaints to the Revenue Manager.
• Coordinate with other departments to prevent negative reviews.
• Assist in establishing response times for requests across platforms.
• Manage special requests (e.g., celebrations).
• Encourage guests to book directly for discounts.
• Encourage guests to leave reviews and report them.
• Ensure hotel safety and security.
• Manage inventory and order supplies.
• Understand Zeevou and in-house technology.
• Ensure compliance with fire, water, and safety regulations, including certifications.