Technical Account Manager

Claroty; London; Hybrid; GBP 40,000 - 80,000; Full time

Job description

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Description

We're growing and looking to hire a Technical Account Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

About Claroty:

Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers' existing infrastructure to provide a full range of controls for visibility, exposure management, network protection, threat detection, and secure access. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents. Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in cyber-physical systems protection.

Responsibilities

• Technical Lead & Architect assigned to all customers.
• Work closely with clients to operationalize their solutions frictionlessly from Proof of Concept to "Steady State".
• Plan, design, build and deploy Claroty's solution to meet the client's objectives and requirements, while enabling value.
• Act as the point of contact for the Customers for all their technical requirements.
• Identify areas of improvement in products and services based on customer feedback.
• Develop artifacts and documentation to optimize services and create value for customers.

Requirements

• 2+ years of experience as a Technical Account Manager.
• CCNP certification is a must (CCIE is an advantage).
• Deep knowledge of IT networks is required; previous experience as a Network architect will be an asset.
• Linux operation and troubleshooting skills - Must.
• Experience with Operational Technologies is a plus.
• Full proficiency in English.
• Additional languages - Advantage.
• Willingness to travel (up to 40%).

Why Claroty? Our Culture and Benefits:

• Claroty is a people first company. We believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment.
• Stability: We have demonstrated continued growth, raised over $700M from top-tier investors, and our products are sold worldwide.
• We understand the importance of maintaining a healthy work-life balance, and encourage people to take the time they need to rest.
• We care about your development. We prioritize excellence and uphold high professional standards, encouraging career growth within the company.
• We believe in transparency and openness. We regularly hold company all-hands, town hall meetings, and feedback sessions.
• We embrace a hybrid working culture, allowing our team members to work in a way that suits their preferences.

Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all.